It’s a no-brainer that customers are the fuel that keeps a business going. The success of a business hugely de...
This Global Restaurant Company Uses RingCentral to Deliver an Outstanding Guest Experience at its 1,100 Locations | #customersupport #supporticket
Highlights: Delighting guests: Using RingCentral’s flexibility to experiment with routing options and automat...
Why does your business need one? | #customersupport #supporticket
If you’re part of your organization’s customer service team, you will be familiar with the term “call manageme...
Built to win: A Customer-centric culture starts with your employees | #customersupport #supporticket
Article highlights: A successful contact center is customer-centr...
13 Best Knowledge Base Examples to Learn From | #customersupport #supporticket
Companies set up knowledge bases to help customers find answers to their queries faster. However, not all help...
2022 survey results: How RingCentral is helping business driving value through their contact center | #customersupport #supporticket
Deploying cloud communications, collaboration, and contact center ...
How to Prioritize Customer Needs | #customersupport #supporticket
When a customer reaches out to your company with a question or problem, they expect immediate attention and pr...
Paws for a moment | RingCentral | #customersupport #supporticket
Highlights: National Dog Day is August 26, 2022 in the U.S. (but feel free to celebrate wherever you are.) ...
What Does Customer-Centricity Even Mean? | #customersupport #supporticket
Like people, a lot of businesses like to think that by saying that they have certain traits, then they automatically have those certain traits. Take being customer-centric, for example. Just because a business declares that they are customer-centric and therefore always put their customers first, does that make it true? Not so much, no.
What is Service Recovery? Definition + Examples + Next Steps | #customersupport #supporticket
Imagine visiting a particular restaurant once a month. One fine day, you are denied entry despite having made ...