Zeus Kerravala, Founder and Principal Analyst, ZK Research, dives into how impactful the switch to RingCentral...
RingCentral celebrates our spirit | RingCentral | #customersupport #supporticket
Highlights: October 24-28 our employees celebrated Spirit Week This year’s theme “Globally Stronger Together”...
Stronger Together: RingCentral embraces hybrid moments | #customersupport #supporticket
Highlights: RingCentral’s Stronger Together initiative is more than just a slogan, it embodies the company’s ...
The Effects of Good Customer Service | #customersupport #supporticket
Providing honest, good customer service is a low-bar to clear – or so it seems. A good customer service platform really just has to do one thing, put the customer first. On the outside, it looks like a simple grade-school high jump competition. The bar is low, it looks easy to jump, but once you get into all the technicalities of the Fosbury Flop, it starts to get a smidge dicey.
Microsoft Teams Direct Routing: A helpful guide | #customersupport #supporticket
Do you need a way to make better phone calls via Microsoft Teams? You aren’t alone. Many businesses rely on Mi...
3 ways customer service AI benefits customers and agents | #customersupport #supporticket
Highlights: Gartner predicts that by 2026, conversational customer service AI will reduce contact agent labor...
Dinner with the Rodriguez’s | A Celebration of Hispanic Heritage | #customersupport #supporticket
Highlights: Celebrating cultural heritage with family recipes that have been passed down for generations. Coo...
RingCentral China is recognized as one of the Best Workplaces in Asia 2022 | #customersupport #supporticket
This list is selected from all Best Workplaces lists and employee survey results by Great Place to Work®, asse...
[New Report] 7 enterprise communication trends for 2023 | #customersupport #supporticket
If the past three years have taught us anything, it’s that how we ...
Putting Customers First | RingCentral | #customersupport #supporticket
Highlights: Providing excellent customer success starts with listening to your customers, understanding their...