Highlights: Improving service: Because RingCentral allows employees to communicate with clients from anywhere...
Rising Support Demand Reduces Revenue – State of Support Part 1 | #customersupport #supporticket
Support demand is rapidly and continuously increasing and few businesses are prepared to address the rising needs of their customers. According to TeamSupport’s State of Support report for 2022, overall support demand is rising at an average rate of 11%. That means your support team is getting more emails, more requests, more everything.
6 RingCentral Contact Center innovations to improve experiences & security | #customersupport #supporticket
According to Forbes, 83% percent of customers would switch brands because of a bad customer service experience...
Path Vacations sees increased sales and reduced costs with RingCentral | #customersupport #supporticket
Highlights: Boosting sales: Between RingCentral’s easy-to-adjust call queues improving answer rates, and sale...
Mitel Customers Migrating to UCaaS are Embracing RingCentral MVP—So Can You | #customersupport #supporticket
In November 2021, Mitel and RingCentral surprised the business communications world by forging an exclusive pa...
RingCentral Engage Voice Helps The Office Gurus Win New Clients—and Saves Current Clients Millions | #customersupport #supporticket
Highlights: Exceeding KPIs: The Office Gurus leverages RingCentral Engage Voice to meet and even exceed its c...
Hiring Our Heroes: helping veterans transition to RingCentral | #customersupport #supporticket
Highlights: Hiring Our Heroes helps Veterans and active military service members successfully transition into...
eFax: An in-depth guide | RingCentral | #customersupport #supporticket
At a time when team messages and emails proliferate, faxing might ...
For Field Sales it’s all about authenticity | #customersupport #supporticket
Joe Jacob, RingCentral’s Senior Vice President (SVP), Field Sales, threw us some curveballs when we sat down ...
7 benefits of using AI in video conferencing | #customersupport #supporticket
Artificial intelligence (AI) is the next step in video conferencing. Imagine a video meeting solution ...