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Three Ways to Achieve Success for Your Customers…and Your Bottom Line
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Three Ways to Achieve Success for Your Customers…and Your Bottom Line | #customersupport #supporticket

That’s according to the Customer Success Association who tells us that being able to prove your worth in both directions is the most crucial aspect of determining success. Monitoring the return on investment (ROI) for the customer is therefore a vital capability, and in the other direction, driving recurring revenues for your company. The CSA advises that Value Management functionality should also include: