It’s no longer just “nice” for call center agents to provide an ex...
7 Customer Journey Map Examples Across Industries | #customersupport #supporticket
If you’re an avid Agatha Christie fan, you’ll notice the rough sketches and maps that the author adds ...
4 winning customer engagement strategies for financial services | #customersupport #supporticket
At a glance Today, we’ll look at what winning customer engagement ...
4 ways to automate customer retention
Did you know that retaining customers is more cost-effective than acquiring new ones? It’s true—you save...
Data Science Tips for E-Commerce Brands To Build Winning Customer Journeys
Why aren’t potential customers purchasing from your business online? Oftentimes, it’s a guessing game for bran...
Will Customer Service be Replaced by Robots? | #customersupport #supporticket
What colors our imaginations? When it comes to our concepts of artificial intelligence and robots, how much of it is affected by what we’ve seen on TV and in the movies, from The Matrix to Blade Runner? Beyond that, how prominent is the fear of automation taking jobs from humans? Evidently, it has been a very real thing, ever since the Luddites first destroyed textile mills in early 19th century England.
Half-Yearly SoftwareSuggest SaaS Customer Report of 2022
Overview We decided to analyze the quantum of customer queries in the period from January to June 2022 in ord...
Customer Service vs. Customer Support
When you’re a leader at a growing startup or small business, the idea of hiring dedicated staff to improve you...
Why Audio Is the Future of Customer Engagement
Opinions expressed by Entrepreneur contributors are their own. Technology enables brands to connect with co...
Reasons For Reimagining Customer Experience With Conversational AI
Reading Time: 8 Minutes Published : June 24, 2022 Last Updated: June 24, 2022 Technology has now become more...