Heightened customer expectations for anytime, anywhere services, growing competition, and shifting workplace t...
The Only Customer Acquisition Guide You’ll Ever Need | #customersupport #supporticket
It’s a no-brainer that customers are the fuel that keeps a business going. The success of a business hugely de...
13 Ways to Grow Omnichannel Customer Engagement
Opinions expressed by Entrepreneur contributors are their own. Omnichannel customer engagement is no longer...
4 Ways To Build Customer Loyalty Amidst Sky-High Inflation
With inflation in the U.S. hitting 9.1% in June, merchants are facing enormous challenges when it comes to bui...
How to Prioritize Customer Needs | #customersupport #supporticket
When a customer reaches out to your company with a question or problem, they expect immediate attention and pr...
6 Ways to Boost Your Customer Experience Through Your Team
Opinions expressed by Entrepreneur contributors are their own. One of the biggest challenges with customer ...
What is Customer Lifecycle Management? | #customersupport #supporticket
When you have access to customer data for every stage in the buyer journey, you are able to manage you...
What is Customer Success, and What Is It Not? | #customersupport #supporticket
Some words are used so often that their meaning is blunted or outright transformed. One of these such words is “success,” and depending on the reader, can mean anything from “victory” to The Weather Girls’ album. As far as Customer Success teams are concerned, it leans towards the former (sorry fans of 1980s post-disco, your day will come).
3 customer service career paths you should know about | #customersupport #supporticket
Customer service has grown to become a critical function across industries including airlines, software compan...
Customer Support vs Customer Success | #customersupport #supporticket
Customer support vs customer success – two terms that have been seen as the same function in some companies, w...