Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. When a business runs into sinking quality issues, they naturally look to expand their support team, however this isn’t always a viable solution.
Why Building Customer Trust Is Even More Important During Economic Hardship
Opinions expressed by Entrepreneur contributors are their own. Consumers and businesses are experiencing a ...
Empathy Is the Key to Improving Customer Experience — and Closing More Sales
Opinions expressed by Entrepreneur contributors are their own. Economic headwinds and changing customer exp...
6 Pitfalls of Common Customer Communication Tactics
Opinions expressed by Entrepreneur contributors are their own. Most people running a business are well awar...
The Effects of Good Customer Service | #customersupport #supporticket
Providing honest, good customer service is a low-bar to clear – or so it seems. A good customer service platform really just has to do one thing, put the customer first. On the outside, it looks like a simple grade-school high jump competition. The bar is low, it looks easy to jump, but once you get into all the technicalities of the Fosbury Flop, it starts to get a smidge dicey.
The 9 best live chat apps for customer support
A customer-centric strategy touches all parts of your business, but you can improve your customer service almo...
3 ways customer service AI benefits customers and agents | #customersupport #supporticket
Highlights: Gartner predicts that by 2026, conversational customer service AI will reduce contact agent labor...
![[Sample] Dental Appeal Letter for Crown](https://www.purshology.com/wp-content/uploads/2022/09/Sample-Dental-Appeal-Letter-for-Crown-320x160.jpg "[Sample] Dental Appeal Letter for Crown")
Writing a Chargeback Letter to Customer [Free Sample]
Dispute The Chargeback? The merchant has the option to contest the chargeback or not. He or she can just do no...
New in Q3: Customer service features for smarter experiences & deeper insights | #customersupport #supporticket
Highlights: According to Salesforce research, 89% of consumers are more likely to make another purchase afte...
5 strategies for managing customer expectations | #customersupport #supporticket
A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences. So in the cases where a customer is asking for something you can’t provide, whether that’s faster response times or new features (or a trip to the Moon with Wallace and Gromit), your business needs to manage their expectations.