In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.
How Collaborative CRM Can Help Improve Customer Satisfaction Level
Reading Time: 7 minutes The success of any business largely depends on the quality of their customer service....
Are You Sitting on a Customer Retention Goldmine?
September 15, 2020 6 min read Opinions expressed by Entreprene...
How Knowledge Management Benefits in Customer Service?
Reading Time: 4 minutes With 40% of customer interactions only on the web, companies are reporting measurable...
How has Covid-19 accelerated trends in customer service? – Econsultancy
In the face of persistent uncertainty, and with demand for digital services and experiences at an all-time hig...
Digging For Gold: Identifying Your Ideal Customer
September 10, 2020 6 min read Opinions expressed by Entreprene...
How Customer Conversations Can Create Personalization in E-Commerce | E-Commerce
Ask anyone in the e-commerce space and they’ll tell you: it’s a numbers game. The numbers we rely ...
How an IT Service Desk can Increase your Customer Satisfaction?
Reading Time: 7 minutes IT helpdesk is an essential touchpoint for any IT-based organization. It is the inter...
Automated CX Strategies to Revitalize Customer Relations | Customer Experience
If the ongoing struggles amid the pandemic have taught retailers anything, it is the need to automate their cu...
Share Customer Data Anonymously to Combat Fraud
Ecommerce fraud prevention depends on good data. That data can come from payment card providers, credit bureau...