As many companies are aware, in 1992 the U.S. Congress declared the first full week in October “National Customer Service Week.” It is now an event celebrated worldwide. It is a week many companies use to say thanks, encourage, express gratitude, and show their appreciation for their customer service employees. This year’s theme is particularly significant, Ignite a CX Celebration!
Address Your Customer Grievances In a Snap With These 7 Wonders of the Freshdesk Marketplace | #customersupport #supporticket
Your customers need you now more than ever. And the sooner you are able to engage with them the better as bran...
Making Strategic Business Decisions with Customer Support Data | #customersupport #supporticket
We began this blog series with Part 1 on how to use reports from your B2B customer support software solution to interpret key data and implement strategies as a result.
The Importance of Human Translation in Multilingual Customer Support | #customersupport #supporticket
As a business grows, so does the focus on building and maintaining strong customer relationships. Businesses t...
Getting Actionable Insights from Customer Support Conversations | #customersupport #supporticket
We’re in a world where the customer is king. We rely on them to reach out to us, tell us how they feel, tell t...
Helping Companies Build Stronger Customer Relationships | #customersupport #supporticket
In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. They sat down with TeamSupport co-founder and COO Eric Harrington to talk about customer support in the time of COVID and building strong customer relationships.
New Service Relays Customer Texts to In-Store Phone Lines | SMB
By Jack M. Germain Sep 29, 2020 5:11 AM PT Toronto-based telecom company Unite Communications in July laun...
Customer Retention Gets Tough. Here’s How to Deal With It | #customersupport #supporticket
If you want your business to succeed, it’s not enough to just bring in new customers over and over again. Yes,...
Optimizing text-based support: Identify customer needs and expectations | #customersupport #supporticket
Providing a holistic, omnichannel experience has been a priority for many businesses, and for good reason. Cus...
How Artificial Intelligence Is Affecting the B2B Customer Support Sector | #customersupport #supporticket
We’re lucky to be living in an age where technology is constantly evolving. Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind.