Being successful in today’s competitive market relies on more than just having the cheapest product or a celeb...
How to create a consistent omnichannel customer experience
30-second summary: Customers today have high standards when it comes to their online shopping experiences, so...
Why Customer Champions Need to Be a Part of Your Marketing Strategy
October 21, 2020 5 min read Opinions expressed by Entrepreneur...
How O2 stayed agile and oriented itself around customer needs during the pandemic – Econsultancy
The theme for Day Two of the Festival of Marketing 2020 is ‘Delivering for Customers’. In the third session of...
7 Customer Service Values of a World-Class Support Team | #customersupport #supporticket
Successful businesses like Amazon are built on the basis of prioritizing customer service values over anything...
The stakes have never been higher for ecommerce customer experience – Econsultancy
A recent study conducted by Bazaarvoice found that over their regional lockdown periods, 39% of global consume...
7 Ways to Improve Customer Responsiveness | #customersupport #supporticket
It’s no secret that the significance of an effective customer service strategy lies not only in delighting exi...
Enabling Collaboration of Customer Support Teams in Remote Environments | #customersupport #supporticket
“Right now, you as leaders have only one option: lead your way out of this challenge.” That’s what Mike Caracalas, leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People advised when we sat down with him last Spring. At that time, companies were scrambling to get their employees adapted to the remote work environments. It was new, exciting in both good and challenging ways. Add family members and kids in school, all working or studying from home, into the mix, and there have been quite a few adjustments! And at that time, we were all hoping it would be more of a short-term situation.
How BMW, Direct Line Group and O2 are rising to the customer experience challenge – Econsultancy
On day two of the Festival of Marketing, Zone CEO Roy Capon chaired a panel with guests Michelle Roberts, Grou...
Align your content with customer intent via zero click search
30-second summary: While there are issues around zero click search, there are useful insights for brands look...