Gone are the days when customer support was just about resolving your customer’s issue. It has now become a ke...
20 Examples of Customer Retention Strategies That Work
Reading Time: 12 minutes The inventor of the famous ‘Net Promoter Score or NPS,’ Frederick Reichheld of Bain ...
The customer experience challenge demands clear leadership – Econsultancy
Roy Capon, CEO at Zone, outlines the organisational requirements of a great customer experience strat...
The role of personalisation in customer loyalty post-Covid – Econsultancy
More people might be shopping online than ever before, but the concept of loyalty within retail has arguably b...
![Response Letter to a Satisfied Customer [Format & Example]](https://www.purshology.com/wp-content/uploads/2020/11/Response-Letter-to-a-Satisfied-Customer-Format-Example-320x160.png "Response Letter to a Satisfied Customer [Format & Example]")
Response Letter to a Satisfied Customer [Format & Example]
Customers service is an integral part of any business. Your relationship with your clients will significantly ...
5 Customer Experience Examples and Best Practices You Can’t Ignore
Businesses are always competing for customer retention and acquisition. You must be too, but mere good quality...
5 Questions to Ask When Creating Your Ideal Customer Profile
Is your company having a hard time finding the exact type of customer you want to market to? If so, there migh...
Three ecommerce personalization tactics to boost customer loyalty – Econsultancy
The customer journey doesn’t stop once a shopper buys something from your store. When it comes to retaining an...
How Customer Support Drives and Grows Recurring Revenues | #customersupport #supporticket
“Customers buy products to enable and streamline their business operations. Services drive recurring revenue by helping customers to successfully adopt and apply products.”
Customer experience optimization (CXO) for online stores: Three proven SEO tactics
30-second summary: Once you have the right product and pricing, succeeding with your online store essentially...