Each year, decision-makers scour reports on updated customer service trends to learn about how industry and cu...
Eight ways to align your customer acquisition strategy in 2021
30-second summary: The events of 2020 will shape the foreseeable future in a significant way. Customer acquis...
Foremost Call Center Metrics to Track Customer Success
Reading Time: 4 minutes The key to success for any business is making your customers happy. Now, call centers...
How Are Customer Service Chatbots Revolutionizing Support | #customersupport #supporticket
Much like every other aspect of virtually running a business, technology has drastically changed customer serv...
23 Critical Customer Service Scripts For Your Team + 3 Bonus Tips | #customersupport #supporticket
When it comes to customer service scripts, practitioners are as divided as people are about pineapple ...
How to leverage customer feedback to build the best products | #customersupport #supporticket
“Customer needs serve as the ‘north star’ for most product leaders”, especially those who are always s...
4 Types of Chatbots and their Role in Customer Experience | #customersupport #supporticket
If businesses were previously skeptical about the potential of chatbots in customer service, there is ...
The Ultimate 5-step Customer Service Management Guide for your Organization | #customersupport #supporticket
What is customer service management? At a conference in 1997, Steve Jobs famously said this in response to a p...
Increase Revenue Using Automated Customer Support Alerts | #customersupport #supporticket
Here at TeamSupport we talk a lot about tools you can use to gauge customer sentiment and measure the overall health of the relationship you have with each of your customers. Why is this important? Because of the high-value nature of B2B (business-to-business) customers, missing the signs that one may be unhappy or at risk of leaving can prove costly.
Why now is the time to reboot your customer engagement strategy
Now is the time for marketers and ecommerce professionals to pause their ad hoc activity and reboot customer e...