January 21, 2021 7 min read Opinions expressed by Entrepreneur...
Effective Customer Service and Driving Businesses Forward According to CarGuard CEO Trevor Smith
They say “Customer is King” because it is the customer who drives a company’s bottom line. The concept of cust...
A day in the life of… Hannah Herlihy Lowe, Head of Customer Success at Conjura – Econsultancy
Hannah Herlihy-Lowe is the Head of Customer Success at ecommerce and marketing data specialists, Conjura. We c...
A Customer Support Photo is Worth a Thousand Words | #customersupport #supporticket
This is part two of a three-part content series between Freshworks and Textline. You can read part one: “9 rea...
What is customer service? Definition + key skills | #customersupport #supporticket
Customer service might sound easy, but it isn’t. All it takes is one badly-thought-out reply from a customer s...
Delivering on the promise of great customer experience
February 25th, 2021 | 2pm GMT | 9am EST The Covid-19 pandemic has accelerated the need for companies to provi...
B2B Customer Support Transformation Imperatives | #customersupport #supporticket
ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.
What is omnichannel customer support? | #customersupport #supporticket
The world is changing rapidly. What used to be sufficient for supporting customers is no longer enough. 73% of...
The #1 Guide To Customer Experience Conferences in 2021 | #customersupport #supporticket
Industry events such as customer experience conferences are brilliant learning and networking opportunities fo...
7 Customer Retention Strategies for 2021
Retaining ecommerce customers lowers costs and boosts profits. In 2021, customer retention could be critical. ...