Customer - purshoLOGY

How to Make Your Customer the Hero of Your Story

February 16, 2021 15+ min read Opinions expressed by Entrepre...

Amidst tighter budgets and increased competition, many retailers are shifting their focus to customer retentio...

You have the perfect product and competitive pricing to carve a special place for your brand in the market. Th...

When it comes to customer service, the most important thing you need to shine is an excellent team. However, ...

Customer needs and expectations are ever changing. Identifying, analyzing, and meeting customer needs is the k...

30-second summary: Despite 2020’s challenges, ecommerce sales increased over the 2020 holiday — up 49 percent...

As you build a new company or scale up an existing one, there are several factors to be aware of and tools to ...

When you think about a positive customer experience, you may think about contact center agents who are able to...

The principles for delivering good customer service are simple. You need to be customer-focused, fast, and a t...

The day in the life of a customer support agent is not an easy one. Between staying on top of assigned ticket...