You do your best to provide outstanding customer service. You work hard, follow best practices, and go the ext...
Achieving Customer Success by Reducing Churn | #customersupport #supporticket
In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers…and for your bottom line. The first way to do so is to ensure product adoption and use. The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn. That’s what we explore in Part 2.
How to Improve Customer Service: Top 10 Practical Tips | #customersupport #supporticket
Like most business leaders, you want your company to provide a great customer service experience. You hope to ...
How to transform customer experience for your contact center | #customersupport #supporticket
The customer experience has changed: today, customer priorities are different, and they demand more from the c...
How to Reduce Customer Acquisition Costs with SEO
February 25, 2021 6 min read Opinions expressed by Entrepreneu...
12 Customer Support Tools You Absolutely Need To Have in 2021 | #customersupport #supporticket
In a world that is so technologically-driven, having the right customer support tools is essential to deliveri...
How to Become a Customer Success Manager
Subscription-driven companies rely on renewals and upselling for up to 95% of their revenue. While the exact n...
Hotel Customer Journey Mapping: A Comprehensive Guide
Reading Time: 4 minutes For a hotel to thrive, hoteliers need to build a good long-lasting relationship with ...
What Is Customer Service Experience? | #customersupport #supporticket
To win over today’s customers, delivering good customer service alone is not enough. You also need to create a...
How to Improve Customer Relationships Through Omnichannel
February 16, 2021 5 min read This article was translated from ou...