When Jeff Bezos was asked by CNN what the single most important feature of Amazon’s success was, his r...
Writing a Customer Service Resume (Free Templates)
Understanding the full role of a customer service representative would greatly help you draw up a resume for t...
Supercharging the Retail Customer Experience for a Digital-First Era | #customersupport #supporticket
The importance of the retail customer experience has increased multifold over the pandemic, even at a time whe...
Enhance the Skills of the Customer Support and Service Team
Reading Time: 7 minutes Business opportunities are like buses, there’s always one coming. However, a dissatis...
Logitech Rally Bar Mini and Rally Bar for RingCentral Rooms are now available for customer beta | #customersupport #supporticket
Highlights: RingCentral Rooms™ is now available on the new Logitech Rally Bar Mini and Logitech Rally Bar for...
Babylon Health on customer engagement strategy and email design
At Day Two of the Festival of Marketing: the Bottom Line, Babylon Health CMO Catherine Allan laid out the appr...
How Confused.com rebuilt its brand through customer insight, doing things differently and taking a long-term view
The insurance comparison market is a colourful, competitive place full of larger-than-life marketing character...
5 Tips to Build a World-Class B2B Customer Support Organization | #customersupport #supporticket
A customer can be very satisfied with the products and services of a company, but that doesn’t mean they’ll remain loyal. Competitors can attract them by offering better customer benefits, including proactive customer support.
The Complete Guide to Defining Customer Service Goals for your Business | #customersupport #supporticket
Whether your marketing goals are lofty and far-reaching or finite and quick to achieve, the most important ele...
Five Customer Retention Strategies for Small B2B Companies
Enhancing customer retention in the B2B marketplace involves more than just building relationships. Vendors ha...