Customer experience is one of the leading ways that brands seek to differentiate themselves today. But what do...
Travel & hospitality companies plan to shift budgets to bridge the customer experience gap
Adobe’s Digital Trends 2021 report sheds light on how far travel and hospitality companies need to go to meet ...
How Technology Can Help Humanize Customer Support | #customersupport #supporticket
The current marketing environment has changed drastically. Customers are often in need of assistance and expect smooth interactions with the company. Hence, leading businesses are focused on using technology to humanize their labels and develop service models to withstand this ever-changing business environment.
Why a Customer Service Policy is Important & How To Create One | #customersupport #supporticket
You want to provide customers with a great customer service experience. But what does that mean exactly? Let’...
Customer Service Automation: Benefits and How to Get Started | #customersupport #supporticket
We live in an increasingly connected age where you can get real-time updates on practically any topic and have...
How Automation Can Improve The Customer Experience
There’s a strain of thought in the business world that automated features can never replace the “human experie...
The complete guide to customer relations | #customersupport #supporticket
Cultivating long-term, meaningful customer relations is an important part of any business. It goes beyond offe...
Are we measuring customer experience the right way? | #customersupport #supporticket
Many of the current customer experience metrics used are failing. This is why some businesses who have good NP...
Free Digital Marketing Ideas for Coffee Shops, Espresso Bars and Cafes
Social media & the digital space provide a plethora of free marketing opportunities that you need to be t...
Omnichannel Self Service for B2B Customer Support | #customersupport #supporticket
Self-service is still good customer service. Offering an option for customers to help themselves can give your customer support reps more time to focus on improving the big-picture aspects of your service strategy. And the right customer support software makes it easy to give customers what they want when they need it. According to recent industry research from Coleman Parkes, 91 percent of respondents said they would use a knowledge base if it were available to them, and 75 percent said online support is preferable as long as it is reliable. Popular self-service channels include FAQs, a searchable knowledge base, and online discussion forums.