Millions and millions of landing pages are created every year, but most of them will fail to engage their targ...
5 Ways AI Is Changing B2B Marketing and Customer Support | #customersupport #supporticket
Artificial Intelligence has had a massive influence on everything related to business. It’s not just the tech ...
Octopus Energy’s Head of Digital on creating ‘outrageously good customer experiences’
Max McShane, Head of Digital at Octopus Energy, spoke at Econsultancy Live today about how the energy supplier...
Importance of Customer Journey Map for Your Brand
Reading Time: 3 minutes A customer journey map is an extremely important asset for your business. It supports...
How To Define A Customer Service Philosophy You Can Live By | #customersupport #supporticket
Customer service is the way you assist customers before, during, and after the sale. Some companies have teams...
Your Actionable Guide to Customer Delight | #customersupport #supporticket
Meeting customer expectations is just the bare minimum. To stand out in today’s competitive market and drive l...
How To Write an Inspiring Customer Service Vision Statement | #customersupport #supporticket
What brings meaning into your professional life —
The sense of self-fulfillment? Nice compensation? Friendly colleagues?
Hold on a second. I realize this question is a bit heavy. We associate our professional lives with many things, and what makes us happy and motivated about work might be different for everyone.
But there’s one thing that motivates most of us: meaning.
Customer journey optimisation and smart martech: Where to start?
Optimising customer journeys involves an increasing amount of interconnected martech and data, particularly wh...
What is a Client Advocate: Tips to Drive Customer Success
Success doesn’t end with simply coming up with a product that solves a problem and then getting a customer or ...
5 Ways To Excel in Customer Intimacy | #customersupport #supporticket
Have you ever interacted with a customer service rep at a Home Depot store? Or with a customer support agent o...