Your customer service reps are on the front lines of your business. Every day, they’re interacting dir...
The Future of Customer Service Technology: 5 Key Trends | #customersupport #supporticket
As the customer service industry evolves, customers are increasingly expecting flawless customer service from ...
How to improve Customer Service Skills for every Employee?
Reading Time: 6 minutes No one expects you to be proficient in all the critical customer service skills on yo...
7 Sales Follow-Up Emails That Improve Customer Loyalty | #customersupport #supporticket
Customers deserve your attention. If you start neglecting your customers, then they’ll disperse to your competitors. On the other hand, if you send too many emails, then people will unsubscribe from your emailing list.
Your Practical Guide to Succeeding with Customer Intelligence | #customersupport #supporticket
How much do you know about your customers? Who are they? What makes them leave and what makes them loyal? What...
How to Win at ECommerce Customer Service with Post Purchase Emails | #customersupport #supporticket
As an eCommerce business, acquiring new customers is the first hurdle. But once you get their attentio...
The Right Mix of Customer Service Tools For Managing Customers
Reading Time: 5 minutes They say the customer is the king, and I agree 100%. Without customers, your ...
8 Customer Experience Trends for 2021, by Steven Van Belleghem
Which customer experience trends will shape 2021? What will CX look like in 2021? If you ask me, these 8 custo...
Why Alignment Between CX, Marketing and Insights Is Critical to Creating Ongoing Customer Relationships
As a brand, you’re only as good as your last customer interaction. May 6...
The future of CX is what the customer can’t see
The ambition to deliver great customer experiences is universal, eternal and often feels unattainable – no mat...