Customer - purshoLOGY

Customer Service at the Centre of Your Growth Strategy | #customersupport #supporticket

We’ve now reached a pivotal point in customer service where it’s essential to take a proactive approach or get...

Your customer’s perception of you and your brand can be shaped in a single customer service interaction. So it...

About 82% of customers deeply value convenience, friendliness, and human touch when it comes to their ideal cu...

The pandemic era showed us that consumers were going online in their search for better and safer ways to trans...

The recent global crisis has altered customer behavior, pushing them towards digital-first channels of engagem...

Customers have more options than ever. This is great from a customer point of view, but for businesses it mean...

The undeniable fact of the business world is that you cannot have a great product without an excellent custome...

Asking your customers the right questions post-purchase helps you gather invaluable input and reveal opportuni...

Improving your company’s customer experience score by just 10% can boost revenue by more than $1 billion.1 In ...

Customer service is a key part of any business and the modern customer has higher expectations than ever befor...