Customer - purshoLOGY

Improving customer experience with the right IVR strategy | #customersupport #supporticket

Highlights: An IVR system guides callers through an automated menu to get them to a specific destination A po...

Gaining new customers can cost up to five times as much as keeping current ones, so creating customer loyalty ...

It’s such a frustrating moment. You’ve hit a problem with an app you use, and you have to write in...

July 3, 2021 4 min read Opinions expressed by Entrepreneur con...

Reading Time: 7 minutes As with all mortal things in this universe, the times are changing. Continuous innova...

Founded in 2007, Côte Brasserie has become a staple of the British high street. In little over a decade, the c...

Jenny wakes up every morning at 8 am. While sipping her coffee, she opens up your company’s app to check the w...

Successful support, technical or otherwise, thrives on consistency. Businesses that consistently have fast, ac...

To nobody’s surprise, sturdy success starts with good foundations. While the building materials have changed d...

June 13, 2021 4 min read Opinions expressed by Entrepreneur co...