Reading Time: 3 minutes Companies striving to keep up with the times communicate with customers through sever...
7 customer experience metrics that matter to your contact center manager | #customersupport #supporticket
Highlights: Because your contact center is the front line for customers, it is essential that you ensure an e...
15 Best Help Desk Practices to Improve Customer Support
Reading Time: 7 minutes Customer service research shows 67% of customers will pay more for a great experience...
How to build a customer advisory board
When we first started Oliver Charles, we had zero experience in fashion. Neither my co-founder nor I had gone ...
5 Live chat tips to elevate customer experience | #customersupport #supporticket
Highlights: Live chat has the capacity to elevate the customer experience Companies don’t always invest in li...
How Jordan’s #1 mobile company handled a 200% increase in customer support inquiries during COVID | #customersupport #supporticket
Zain Jordan is by far the leading mobile communications provider in the Kingdom of Jordan. In a country with a...
Why always Live Chat is Winning the Customer Support Race?
Reading Time: 5 minutes Live chat was once a “nice to have” customer service system option. But lately, the t...
KENT CamCall: Driving Business Growth and Enhance Customer Satisfaction
Reading Time: 6 minutes “Spend a lot of time talking to customers face-to-face. You’d be amazed how man...
RingCentral delivers meaningful efficiencies in manufacturing, customer survey reveals | #customersupport #supporticket
There are few sectors where efficiency and profitability are so closely linked as manufacturing. But there’s a...
What Is Customer Perception And How Can Brands Track It | #customersupport #supporticket
Customer experience is key to gauge how your customers perceive your brand. The reaction that customers have i...