Your healthcare practice’s online reputation is only as good as your patients’ worst experiences. You...
Using The Customer Distress Index | #customersupport #supporticket
Using TeamSupport’s proprietary Customer Distress Index (CDI TM) to predict customer dissatisfaction before it escalates
Sentiment Analysis vs Customer Satisfaction Analysis | #customersupport #supporticket
B2B customer support has become more complex than ever…in a good way. With the evolution and amount of tools available for measuring customer health, B2B companies can gain a much greater understanding of how their customers are feeling.
What is a Service Level Agreement (SLA) for Customer Support | #customersupport #supporticket
We’ve all been there. Unlocking our phone, opening the Uber or Lyft app, and ordering a ride. When we do so, ...
The Key To Increasing Customer Support Efficiency | #customersupport #supporticket
Ensuring that customers have a superior experience using a product or service is a top priority for most companies. Customers expect to have access to fast and easy customer support when and where they need it. As a matter of fact, research shows that 40% of customers stopped doing business with a company due to poor service.
Ticket Deflection and Routing Can Improve Customer Service | #customersupport #supporticket
Even a fantastic customer service team can be plagued by poor ticket deflection and routing. Your stellar agents may be equipped to answer many customer questions, but if they need to sift through dozens of issues that range from simple inquiries to complex matters, then they aren’t maximizing the ways in which they can help customers. This is where ticket deflection and routing comes in: to maximize the time and effort of your customer service agents.
4 Ways Marketing Can Improve the Customer Onboarding Process
Opinions expressed by Entrepreneur contributors are their own. Digital identity verification is a critical ...
A Definitive Guide To Customer Lifecycle Management in 2023
Reading Time: 10 Minutes Published : April 28, 2023 Last Updated: April 27, 2023 As a business owner or...
The Missing Part Of Your Customer Experience | #customersupport #supporticket
As a customer support professional, you understand that customer experience is one of the key components to a successful business. Because of this, you’re continuing to navigate through the ever changing landscape of customer service by implementing solutions that enhance the customer experience.
5 Ways Marketers Can Design a Frictionless Customer Experience
Opinions expressed by Entrepreneur contributors are their own. Customers demand direct interactions with br...