Customer - purshoLOGY

How to Deliver The Best Customer Experience in 2022 and Beyond

To understand the importance of delivering a great customer experience, just think back to the last time you h...

With customer experience becoming more important than ever, interactive customer experience conferences are th...

As restrictions lift, some companies are transitioning back to their pre-pandemic ways of doing business. But ...

Highlights: CSAT scores are a measure of customer satisfaction By tracking CSAT scores, you can improve the c...

Reading Time: 6 minutes In recent years, there has been a rapid growth in IT-driven technology in various bus...

Consumers, in their never-ending search for something new and better, expect excellence. And at the frontlines...

Customer service apps play a crucial part in guiding your support agents to offer great customer service. It’s...

Many businesses focus on acquiring new customers with deals, expensive adverts, promotions and freebies. But i...

Improving customer experience is expected to be a huge priority for small businesses in 2022. Brands will cont...

Healthcare is a customer service industry. Kind gestures and positive everyday interactions between staff and ...