If your B2B business is aiming to grow in 2022 (whose isn’t?) then chances are that your sales team is chasing new business. It’s a reasonable strategy – new business acquisitions means more revenue.
What is a Customer Pipeline and What Does It Do For You? | #customersupport #supporticket
If your B2B business is aiming to grow in 2022 (whose isn’t?) then chances are that your sales team is chasing new business. It’s a reasonable strategy – new business acquisitions means more revenue.
How to Write a Cover Letter for Customer Service | #customersupport #supporticket
While applying for a Customer Service Representative position, it is important for aspiring customer service r...
How Orchard levels up customer experience with Zapier
Everybody wants to find their dream home. But when it comes to finding and buying it, you need a real estate c...
The Complete Guide to Creating a Customer Referral Program That Boosts Sales and Loyalty
Opinions expressed by Entrepreneur contributors are their own. According to scholars’ research, custo...
A Guide to Empathy in Customer Service + Empathy Statements to Use | #customersupport #supporticket
“I’m constantly blown away at how appreciative people are when they get human replies. Years of uncari...
What to Say to an Angry Customer – 6 Quick Tips | #customersupport #supporticket
When it comes to angry customers, you can never put in too much heart. But sometimes it can seem that the more care you put in, the outcome doesn’t change at all – the customer is just as angry. In customer care cases, it’s important to be professional yet empathetic, and always remember the purpose of customer support, uplifting your customers and driving retention. Sometimes bad software can prevent you from providing successful support to angry customers, but there are still a handful of ways you can communicate with them to alleviate their frustration.
Using Technology To Improve Customer Experience for Accounting
How can I communicate with you? What records must I keep? How do I send my bills over? If you’re an accountant...
4 Tips To Attract a Younger Customer Base
The need to allure younger shoppers today is redefining marketing strategies for retailers who know that growi...
Four ways that luxury brands are building customer loyalty through digital channels
Luxury retailers do not typically offer loyalty programs, with regular point-based price discounting s...