Your customer support team knows that no matter how extensive your knowledge base is, no matter how thorough y...
How RingCentral helped North America’s 6th largest specialty transportation provider save money and improve its customer service | #customersupport #supporticket
Highlights: Improved collaboration: Migrating employees onto RingCentral’s unified app for phone, messaging, ...
Hearing vs Listening Skills in Customer Service | #customersupport #supporticket
Customer service representatives rely on their listening skills to understand how a customer feels about a pro...
Grow your Business With Great Customer Service
There was a time when customer service existed only for complaint resolution, which was its main function. But...
4 creative examples of customer marketing automation
I spend a lot of time looking at marketing examples for my work, so you can’t pull the automation wool o...
Getting AI-Powered Customer Service Right | #customersupport #supporticket
Artificial intelligence (AI) in customer service isn’t a new concept. Harnessing the true power of AI has been...
RingCentral Contact Center helps Swanson Health improve its multiple-award-winning customer service operation | #customersupport #supporticket
Highlights: Streamlined operations: Consolidating disparate customer service communication tools into a ...
Customer Value: A Beginner’s Guide | #customersupport #supporticket
When you want to find out how your customers feel about your brand, metrics such as customer satisfaction scor...
Automatically track customer interactions & satisfaction
All customer interactions matter. Whether it’s someone purchasing a product from your online store (resu...
29 Customer Service Tips to Deliver Great Customer Service | #customersupport #supporticket
What is the most important thing you can do to reduce churn and increase word-of-mouth referrals? The answer i...