Reading Time: 7 minutes Your most unhappy customers are your greatest source of learning. – Bill Gates ...
7 Skills Every Customer Service Manager Needs | #customersupport #supporticket
If you’re looking for an upward career movement in customer service, you need to be prepared to deal with diff...
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Though the pandemic isn’t exactly in the rearview mirror yet, we are beginning to understand the effect it’s h...
10 Easy Exercises To Boost Empathy In Customer Service Teams | #customersupport #supporticket
Customers want to feel understood and heard, and this requires empathy.People with strong empathic abilities a...
18 Crucial Customer Service Interview Questions & Answers
Reading Time: 8 minutes Choosing the right individuals to represent your business is essential for your futur...
Customer Service Performance Review – A Manager’s Guide | #customersupport #supporticket
Conducting an impactful customer service performance review sets the stage not just for the evaluation and gro...
7 Ways Small Businesses Can Use SEO to Boost Customer Service and Growth
Opinions expressed by Entrepreneur contributors are their own. The user experience a website provides is a ...
See key customer information the moment your phone rings: Introducing URL app launch | #customersupport #supporticket
Highlights: URL app launch automatically pulls up key customer in...
9 Ways You Can Build Customer Trust & Loyalty | #customersupport #supporticket
Customer trust and loyalty are essential for building a successful business. And while this may sound obvious,...
Upgrade Customer Support Agent Performance with Supervisor | #customersupport #supporticket
Training new hires on the fly isn’t easy and yet it’s quite common. When a support team is missing hands, chances are that new support agents will be hitting the tickets with precious little preparation. Needless to say, this can quickly lead to problems with customers.