There are a wide variety of scenarios in which an employee may want to discuss sensitive manners in a confiden...
Case Study: How Rage Coffee became a part of the thriving cryptocurrency conversations online | #casestudy
As part of the campaign, Rage Coffee initiated conversations around its very own cryptocurrency, The Rage Coin...
Case Study: How Duroflex World Sleep Day campaign used nostalgia to own conversations around ‘sleep’ | #casestudy
As part of the Duroflex World Sleep Day campaign, the brand collaborated with Indian singers, mom bloggers, ot...
12 Excellent Customer Service Phrases for Everyday Conversations | #customersupport #supporticket
Your customer’s perception of you and your brand can be shaped in a single customer service interaction. So it...
How to win customers with two-way personalized conversations | #customersupport #supporticket
Customers find it most memorable when they’re treated as unique individuals. This is especially true when it c...
Personal folders: Organize your conversations in RingCentral Office and Glip | #customersupport #supporticket
Highlights Personal folders allow you to better categorize your conversations. Customize both the name and co...
Getting Actionable Insights from Customer Support Conversations | #customersupport #supporticket
We’re in a world where the customer is king. We rely on them to reach out to us, tell us how they feel, tell t...
How Customer Conversations Can Create Personalization in E-Commerce | E-Commerce
Ask anyone in the e-commerce space and they’ll tell you: it’s a numbers game. The numbers we rely ...
How to Create Valuable Customer Conversations | Marketing
A pandemic, economic uncertainty and social distancing — what a kerfuffle we are in right now. As market...
Recipe for CX Success: Combine Context From Conversations With Speech Analytics | Customer Experience
The contact center uses familiar benchmarks to determine if a call, chat or email is successful or not. Call m...