Highlights: Live chat has the potential to deliver an amazing customer experience Live chat fails when agents...
26 Printable Parent Contact Logs (Word | Excel
Parents need to keep track of their children’s development while in school. A parent contact log is one of the...
5 Ways to improve contact center agent satisfaction | #customersupport #supporticket
Highlights: Employee satisfaction has a huge impact on contact center operations Satisfied agents perform bet...
Which type of auto dialer does your contact center need? | #customersupport #supporticket
Highlights: Auto dialers are software tools that automatically dial phone numbers from a list and connect peo...
Quick guide to contact center omnichannel routing | #customersupport #supporticket
Highlights: Today’s customers reach out to contact centers through a variety of channels Omnichannel routing ...
Automated Provisioning on Genesys Cloud and Other Contact Center Systems
Reading Time: 6 minutes Contact centers are constantly provisioning decommission agents for any number of rea...
Building a contact center digital services toolkit | #customersupport #supporticket
Highlights: Today’s customers demand excellent digital experiences You need a robust set of digital services ...
6 Benefits of contact center virtual agents | #customersupport #supporticket
Highlights: Virtual agents are sophisticated software programs that understand human language Virtual agents ...
How ClearCaptions used RingCentral Contact Center to help hearing-impaired customers stay connected | #customersupport #supporticket
As the magnitude of COVID-19 became apparent in early 2020, public health officials warned that the elderly we...
8 reasons to modernize your financial services contact center | #customersupport #supporticket
Highlights Top reasons financial services contact centers are moving to the cloud: A global healthcare crisis...
