Contact - purshoLOGY

8 Benefits of contact center auto dialers | #customersupport #supporticket

Highlights: Auto dialers offer significant benefits to contact center agents, including better morale and a s...

Highlights: A hybrid contact center creates management challenges such as reduced visibility for remote emplo...

Highlights: Call deflection can boost the customer experience when it’s done properly The customer experience...

Highlights: Financial services organizations must be agile to remain competitive, and today, that includes ad...

“Hold, please.” They’re two of the most dreaded words when you call a contact center, aren’t they? Who hasn’t ...

An omnichannel contact center is a unified customer interaction center that helps businesses deliver a consist...

Highlights: Customers are demanding support that effectively balances quick responses with personalization an...

Highlights: SMS messages represent an important tool for contact centers to reach customers and for customers...

Highlights: Because your contact center is the front line for customers, it is essential that you ensure an e...

With its patented Virtual Gate Guard, Envera Systems has made a significant contribution to improving neighbor...