Highlights: Common obstacles to good agent experience include ina...
Streamline financial aid services with contact center solutions | #customersupport #supporticket
Highlights The need for streamlined financial aid processes has never been greater than it is in the wake of ...
6 keys to operational excellence in your contact center | #customersupport #supporticket
Highlights: The goal of a contact center is to ensure a positive ...
Why this IT provider keeps rolling out more RingCentral solutions—from MVP, to Contact Center, to RingCentral Video | #customersupport #supporticket
For businesses that have neither the expertise nor the time to manage their IT infrastructure, Novatech offers...
7 ways to use chatbots strategically in your contact center | #customersupport #supporticket
Highlights Chatbots offers contact centers a convenient way to ma...
4 Ways Appropriate Eye Contact can Help You Ace Your Presentations | #powerpointdesigners
Let’s assume a scenario! You are not feeling well and consulted two doctors to overcome your illness. The firs...
How contact centers can handle the Great Resignation | #customersupport #supporticket
Highlights: American workers are quitting their jobs at record rates, leaving employers scrambling to fill po...
RingCentral Contact Center helps Swanson Health improve its multiple-award-winning customer service operation | #customersupport #supporticket
Highlights: Streamlined operations: Consolidating disparate customer service communication tools into a ...
What Are The Different Types of Contact Center?
If this is your first foray into the world of call centers and contact center technology, a critical first ste...
Should you use virtual queues in your contact center? | #customersupport #supporticket
Highlights: Contact centers with high call volumes can leave customers on hold longer than necessary. Long wa...