Merchants today are prioritizing innovative ways to retain and monetize their existing customer base, moving a...
Achieving Customer Success by Reducing Churn | #customersupport #supporticket
In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers…and for your bottom line. The first way to do so is to ensure product adoption and use. The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn. That’s what we explore in Part 2.
Enhance Service Levels & Combat Churn Using Insight-driven Campaign Data Analytics – Econsultancy
June 30th, 2020 | 3:00pm BST, 10:00am EDT The pressure is on. Telecommunication companies of all sizes need ...
The Importance Of Keeping Customer Churn Rates Low As Possible
Customer Churn Rate (CCR) is one of the most important metrics when it comes to determining where a company is...