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Top 10 Open-Source Predictive Dialer for Your Call Center
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Call Center Quality Assurance: The Ultimate Guide
Reading Time: 6 minutes With US companies losing more than $62 billion per year due to poor customer service,...
A Multichannel Call Center Software
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Oracle and Zoom Video Communications just entered a deal that for once is more about technological audacity th...
4 Tips for Choosing Right Cloud-Based Contact Center For Organization
Gone are the days when contact centers required a whole lot of equipment and electronics to operate efficientl...
Advertisers see media as a cost center and “complex headache”: report – Econsultancy
Companies around the world will spend over half a trillion dollars on media this year, but according to the ID...
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From e-commerce to banking applications to healthcare systems — and everything in between — if it&...
How Your Contact Center Can Become A Customer Engagement Center
Customer call centers have traditionally focused on dealing with customer issues and concerns. Whether it’s a ...