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What is an omnichannel cloud contact center? | #customersupport #supporticket

All customers expect a seamless contact center experience. But it so rarely happens. They find themselves bein...

Reading Time: 4 minutes The key to success for any business is making your customers happy. Now, call centers...

Reading Time: 5 minutes One-third of customers will leave after one poor encounter with the brand. 59% of con...

Expecting higher call volume but want to maintain service levels? This holiday season, give your customers the...

Reading Time: 6 minutes Despite the growing popularity of messengers and chatbots, voice interactions continu...

Worried about how you stack up against your peers in providing seamless customer experiences? You’ve come to t...

Growing an ambulatory surgery center requires you to be creative and try new strategies. The most successful i...

If you haven’t already made the move from an on-premises contact center to the cloud, there’s no time like the...

As the COVID-19 pandemic swept the world, customer service contact centers reacted by sending agents to work f...

Cloud contact centers may operate in buildings filled with agents that learn and work together, but today’s re...