Highlights: Virtual agents are sophisticated software programs that understand human language Virtual agents ...
7 Causes of Call Center Stress (And How to Fix Them) | #customersupport #supporticket
Working at a call center isn’t easy. In fact, over half of call center employees feel burned out on a daily ba...
How ClearCaptions used RingCentral Contact Center to help hearing-impaired customers stay connected | #customersupport #supporticket
As the magnitude of COVID-19 became apparent in early 2020, public health officials warned that the elderly we...
8 reasons to modernize your financial services contact center | #customersupport #supporticket
Highlights Top reasons financial services contact centers are moving to the cloud: A global healthcare crisis...
The Orlando Magic’s call center agents were locked down—but, thanks to RingCentral, not benched | #customersupport #supporticket
Like every team in the NBA, the Orlando Magic had a very strange 2019-2020 season. In March 2020, concerns abo...
This school district needed a call center for distance learners ASAP—and RingCentral delivered | #customersupport #supporticket
For decades, the Houston County School District has attracted parents from around the country, thanks to its o...
A Detailed Guide to Call Center Setup for Businesses
Reading Time: 6 minutes The origin of call centers dates back to the 1960s when a UK-based press and ...
Exploring the customer-centric contact center | #customersupport #supporticket
The concept of the customer experience has grown in importance over the past decade. Yet, other trends have ar...
How to transform customer experience for your contact center | #customersupport #supporticket
The customer experience has changed: today, customer priorities are different, and they demand more from the c...
4 Ways to automate superior customer experience in your contact center | #customersupport #supporticket
When you think about a positive customer experience, you may think about contact center agents who are able to...