Highlights: Because your contact center is the front line for customers, it is essential that you ensure an e...
Envera Systems keeps neighborhoods safer, and cuts its operating costs, with RingCentral Video and Contact Center | #customersupport #supporticket
With its patented Virtual Gate Guard, Envera Systems has made a significant contribution to improving neighbor...
6 Ways to succeed with contact center live chat | #customersupport #supporticket
Highlights: Live chat has the potential to deliver an amazing customer experience Live chat fails when agents...
How A Young Boy From Mumbai Slum Became The Youngest Research Scientist At NASA Goddard Space Flight Center
Jaykumar Vaidya was like millions who live in the slums of Mumbai but the 25-year-old is proof that consistenc...
Hosted Predictive Dialer: Tool To Improve Call Center Productivity
Reading Time: 5 minutes A call center is a place where we ensure the well-being of the customers. For this pr...
5 Ways to improve contact center agent satisfaction | #customersupport #supporticket
Highlights: Employee satisfaction has a huge impact on contact center operations Satisfied agents perform bet...
Which type of auto dialer does your contact center need? | #customersupport #supporticket
Highlights: Auto dialers are software tools that automatically dial phone numbers from a list and connect peo...
Quick guide to contact center omnichannel routing | #customersupport #supporticket
Highlights: Today’s customers reach out to contact centers through a variety of channels Omnichannel routing ...
Automated Provisioning on Genesys Cloud and Other Contact Center Systems
Reading Time: 6 minutes Contact centers are constantly provisioning decommission agents for any number of rea...
Building a contact center digital services toolkit | #customersupport #supporticket
Highlights: Today’s customers demand excellent digital experiences You need a robust set of digital services ...