Reading Time: 14 minutes Revenue generation is the most crucial driving force of almost every business, be it...
Workforce optimization in a newly hybrid contact center | #customersupport #supporticket
Highlights: A hybrid contact center creates management challenges such as reduced visibility for remote emplo...
6 contact center call deflection strategies | #customersupport #supporticket
Highlights: Call deflection can boost the customer experience when it’s done properly The customer experience...
Digital debt collection with advanced contact center platforms | #customersupport #supporticket
Highlights: Financial services organizations must be agile to remain competitive, and today, that includes ad...
Do you have an educational center or do you teach courses? Boost it through Instagram to attract more students
This article was translated from our Spanish edition using AI technologies. Errors may exist due to this proce...
5 ways to shorten average handle time in your contact center | #customersupport #supporticket
“Hold, please.” They’re two of the most dreaded words when you call a contact center, aren’t they? Who hasn’t ...
The RingCentral Trust Center: Your resource for security information and certifications | #customersupport #supporticket
Highlights: At RingCentral, we understand that when you use our products, you’re trusting us with your data. ...
What Is An Omnichannel Contact Center And Why Do You Need It | #customersupport #supporticket
An omnichannel contact center is a unified customer interaction center that helps businesses deliver a consist...
Four benefits of a next-gen cloud contact center | #customersupport #supporticket
Highlights: Customers are demanding support that effectively balances quick responses with personalization an...
Inbound vs outbound SMS: What every contact center manager should know | #customersupport #supporticket
Highlights: SMS messages represent an important tool for contact centers to reach customers and for customers...