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Scheduling tips for a multichannel contact center | #customersupport #supporticket

Highlights: Multichannel contact centers require the right amount...

Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key differences between ...

As we all ring in a fresh new year, many executives and team leaders are thinking through strategies to ensure...

Highlights: Today’s contact centers rely on AI in addition to live agents to offer better customer experience...

Highlights Schedule compliance is more than just how many hours an employee works; when they are available is...

Highlights An integrated next-gen cloud contact center is the best solution for bridging the gap between your...

Highlights: The CSAT score indicates how well your contact center is meeting customer requirements and keepin...

Highlights: Contact center shrinkage is the amount of time agents are paid to handle customer interactions, v...

Highlights: Contact center agents need coaching to reinforce their contact center training The right contact ...

Highlights: Auto dialers offer significant benefits to contact center agents, including better morale and a s...