Highlights The need for streamlined financial aid processes has never been greater than it is in the wake of ...
6 keys to operational excellence in your contact center | #customersupport #supporticket
Highlights: The goal of a contact center is to ensure a positive ...
Why this IT provider keeps rolling out more RingCentral solutions—from MVP, to Contact Center, to RingCentral Video | #customersupport #supporticket
For businesses that have neither the expertise nor the time to manage their IT infrastructure, Novatech offers...
7 ways to use chatbots strategically in your contact center | #customersupport #supporticket
Highlights Chatbots offers contact centers a convenient way to ma...
Improve your Call Center Operators with the Right Software
Large businesses are bound to receive numerous calls from customers daily. However, it will be impossible for ...
10 Things To Look For In Call Center Software For Small Businesses
Reading Time: 8 minutes While setting up a call center can be challenging for a small business initially, it ...
RingCentral Contact Center helps Swanson Health improve its multiple-award-winning customer service operation | #customersupport #supporticket
Highlights: Streamlined operations: Consolidating disparate customer service communication tools into a ...
What Are The Different Types of Contact Center?
If this is your first foray into the world of call centers and contact center technology, a critical first ste...
Should you use virtual queues in your contact center? | #customersupport #supporticket
Highlights: Contact centers with high call volumes can leave customers on hold longer than necessary. Long wa...
5 tips for remote training of your new contact center agents | #customersupport #supporticket
Highlights: Remote training is here to stay With the right contact center software, trainers can overcome the...