Reading Time: 7 Minutes Published : August 24, 2023 Last Updated: August 24, 2023 A neglected call cent...
Announcing RingCX: An intelligent, easy contact center solution | #customersupport #supporticket
No matter the size of the organization, providing a great customer experience (CX) should be a priority. Resea...
Forrester Study: RingCentral MVP + Contact Center Delivers an ROI of 211% for Customers Over Three Years | #customersupport #supporticket
Recently, RingCentral commissioned Forrester Consulting to create a Total Economic ImpactTM (TEI) study based ...
Call Center Automation: Types, Benefits, And Features
Reading Time: 8 Minutes Published : April 10, 2023 Last Updated: April 12, 2023 One of the reasons why p...
How Center Fruit’s branded content campaign reached 135 Mn+ in 5 weeks | #casestudy
Center Fruit aimed at owning the genre of comedy by developing a stand-up show with MTV India and created curi...
6 RingCentral Contact Center innovations to improve experiences & security | #customersupport #supporticket
According to Forbes, 83% percent of customers would switch brands because of a bad customer service experience...
How to hold on to agents in a hybrid contact center | #customersupport #supporticket
Highlights: Hybrid work models are more prevalent in contact cent...
5 ways to hang on to contact center agents in 2022 | #customersupport #supporticket
Highlights: Employee churn can negatively impact your organizatio...
Meet Chrome Enterprise with RingCentral contact center solutions | #customersupport #supporticket
Highlights: Contact centers with a hybrid workforce can make use...
2022 survey results: How RingCentral is helping business driving value through their contact center | #customersupport #supporticket
Deploying cloud communications, collaboration, and contact center ...