Working at a call center isn’t easy. In fact, over half of call center employees feel burned out on a daily ba...
Call forwarding FAQs: How to forward calls with RingCentral | #customersupport #supporticket
When it comes to small businesses, every conversation counts. Picture it: you leave your office to run an erra...
The Orlando Magic’s call center agents were locked down—but, thanks to RingCentral, not benched | #customersupport #supporticket
Like every team in the NBA, the Orlando Magic had a very strange 2019-2020 season. In March 2020, concerns abo...
3 Cold Call Tips That Will Help You Book 15 Appointments a Day
The daunting task can actually be fruitful if you follow these rules. April 7, 2021 5 min read Opin...
This school district needed a call center for distance learners ASAP—and RingCentral delivered | #customersupport #supporticket
For decades, the Houston County School District has attracted parents from around the country, thanks to its o...
A Detailed Guide to Call Center Setup for Businesses
Reading Time: 6 minutes The origin of call centers dates back to the 1960s when a UK-based press and ...
Call Queues Part 1: Create a call queue – how to configure and manage your settings | #customersupport #supporticket
Customers have high expectations for the businesses they interact with. That includes connecting with call cen...
Foremost Call Center Metrics to Track Customer Success
Reading Time: 4 minutes The key to success for any business is making your customers happy. Now, call centers...
The Ultimate Call Center Best Practices and Actionable Tips
Reading Time: 5 minutes One-third of customers will leave after one poor encounter with the brand. 59% of con...
This holiday season, delight customers who call your contact center | #customersupport #supporticket
Expecting higher call volume but want to maintain service levels? This holiday season, give your customers the...