call - purshoLOGY

How to write a call to action

Using a call to action—like the cliched “buy now” or “click here”—may seem contrived a...

Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key differences between ...

As we all ring in a fresh new year, many executives and team leaders are thinking through strategies to ensure...

Reading Time: 14 minutes Revenue generation is the most crucial driving force of almost every business, be it...

Highlights: Call deflection can boost the customer experience when it’s done properly The customer experience...

Hello Dear Business Owners, I am Digital Puneet. I am a Brand Consultant, Entrepreneur & Digital Marketer...

Delight in customer experience has high standards. Fast-paced consumers want brands to value their time and e...

A call sheet is a document that’s commonly used in the entertainment industry. They are essential in kee...

Reading Time: 5 minutes A call center is a place where we ensure the well-being of the customers. For this pr...

Highlights: First call resolution measures your ability to resolve customer issues on their first in...