RingCentral becomes the first compliant cloud telephony provider in India | #customersupport #supporticket

Today, we are proud to announce RingCentral is the first global cloud provider to offer fully compliant cloud phone system services in India. RingCentral passed key regulatory certifications by the Department of Telecommunications (DOT) India and Telecom Regulatory Authority of India (TRAI), enabling organizations with a presence in India to access cloud phone capabilities to ease communication with employees, customers, and everyone in between.

Highlights:

• First compliant cloud telephony provider in the India market
• First cloud provider to both receive a license and be authorized by Department of Telecommunications (DOT) India to operate

Unlocking access to a major economic hub

Gartner estimates IT communications services spending in India to reach $24.7B in 2023, and as more global corporations turn to India to grow satellite offices and develop technology hubs, they want fully compliant solutions to ensure business continuity and peace of mind. While noncompliant global cloud telephony solutions are technically available in India, organizations using these services run the risk of audits which can shut services down with little-to-no notice.

Building out a world-class telecommunications network in India

After receiving its Unified License from the Department of Telecommunications (DOT) 18 months ago, RingCentral actively worked on completing the buildout of its domestic infrastructure in India. During this phase, RingCentral worked side-by-side with DOT officials, passed exhaustive government inspections, and cleared stringent security clearances to deliver its world-class telephony services to India – a first among all U.S. cloud telephony providers.

Only RingCentral, with its +20 years experience and a pioneer in delivering transformative communication innovations, has been able to drive modern cloud communications for businesses of all sizes, across every industry and employee type for India.

Connecting globally-minded businesses

Customers in India can purchase Global MVP Select phone capabilities. Customers must first have a parent account in the 16 countries where direct sales of RingCentral MVP are available. 

16 Direct Sale MVP Countries

With Global MVP Select, billing is handled in local currency, complying with Indian regulations which mandate local-to-local billing in local currency.

Features available with Global MVP Select India

• Inbound calling minutes
• Included outbound APAC calling minutes per user
• Mobile and desktop apps for IOS and Android
• High-definition (HD) voice
• IVR
• Call recording
• Host Unlimited audio conferencing with up to 1000 participants
• Single Sign-On
• Integration with Microsoft, Google, Box and Dropbox
• Call logs
• Voicemail-to-email
• Analytics and reporting
• Roles and permissions
• Internet fax
• Integrations with Salesforce.com, Zendesk and Desk.com
• Call monitoring
• Developer platform
• Multi-site admin and management

Strategic market for RingCentral

“India is a key strategic market for us, and adding this country as our 46th country for global availability of RingCentral MVP is an important milestone,” said Vlad Shmunis, founder, chairman, and CEO of RingCentral. “While other vendors may claim to have a license in India, RingCentral is the first cloud UC vendor to have the license and authorization from the Department of Telecommunications India to operate in India. We’re grateful to the DOT and to the Telecom Regulatory Authority of India for their support of this launch.”

Available in 46 countries and counting

RingCentral is excited to support international calling for multinational organizations with a presence in India. With India, Global MVP will be available in over 46 countries and supports 18 languages, providing the flexibility and global reach that enterprises need. This new offering will facilitate the deployment of cloud solutions for global organizations with a presence in India.

To learn more, contact RingCentral sales.

Originally published Jun 27, 2023