10+ Best Internet Calling Apps In 2023 [With Pros & Cons]

It’s a no-brainer to replace expensive telecom services with internet calling apps, given their economical pricing is available. 

When you have a business that requires you to place international calls frequently, internet calling apps are everything you need. Why? Because these apps do not just help you place the phone call over the Internet at a modest rate but also give you access to a stack of advanced features to manage your business conversations better and improve customer experience.

In fact, VoIP enables businesses to save 32 call minutes/day. Agents can invest this saved time in more productive and strategic tasks leading to business success. That’s another reason why you must consider internet calling apps.

 

Convinced enough to try internet calling apps? Our guide includes the top 14 apps with their features, advantages, disadvantages (based on reviews), and pricing. Let’s dive right in!

Top 4 Benefits of Internet Calling Apps

Internet calling apps let you make local and international calls over the Internet without any additional cost other than your chosen plan. Here are some other major benefits of Internet calling apps

1. Minimal calling costs

Internet calling apps allow you to place local and international calls over the Internet and charge you on pay-as-you-go or bundled-minute plans. Also, it requires no maintenance costs or expensive hardware (just mobile phones with the app installed). Additionally, many VoIP providers offer free calling to US and Canada. All of this helps keep your calling costs minimal. In fact, shifting to VoIP can reduce businesses’ monthly telecom costs by over 50%.

Check out the 20 best VoIP phone services in 2023. 

2. Top-notch voice quality 

Internet calling apps deliver HD voice quality and 99.99% SLA uptime for all your calls, helping you maintain consistent call quality and deliver a great customer experience with zero lags. If you face broken audio or jitter issues, the probable reason is overloaded bandwidth. You can solve it by shifting to a higher-speed Internet plan. 

Remember, poor voice quality leads to a bad customer experience. And one bad customer experience makes customers turn to competitors.

3. Advanced features

These apps go beyond basic calling features and extend to advanced VoIP features that streamline workflows like a dream and deliver a better customer experience. How? By automating operational tasks, giving you insights so you can eliminate inefficiencies, route/forward calls, and more. 

4. Enhanced security 

Such calling apps offer high-grade security with remote monitoring, instant real-time security alerts, and role/access control options. Some major features that keep your call data security intact are two-factor authentication, end-to-end encryption, spam or call blocking, and network monitoring. Without security, your customer data is at risk, which can negatively impact your brand image. 

List of Best Internet Calling Apps

Ideally, Internet calling apps let you make local/international calls at modest prices and deliver the smoothest customer experience using their top-notch features. (You should check out the 15 best free international calling apps). However, choosing one that works well for your business type, size, and needs can be challenging.

But fret not, we have curated this buyer’s guide to make it easier for you to make an informed decision. Let’s dive into the 13 best Internet calling apps:

 

1.  CallHippo

 

CallHippo is a perfect Internet calling app that offers a local/toll-free phone number for more than 80 countries, a stack of high-utility features, and a functional mobile app. Also, it enables you to automate workflows that boost agent productivity,  track team performance, and cut communication costs. On top of this, CallHippo supports 50+ third-party integrations to ease your business communications. 

Features

Pricing

• Bronze: $16/user/month
• Silver: $24/user/month
• Platinum: $40/user/month

Pros and Cons

Get Virtual Phone Number from CallHippo

Start making and receiving calls in 50+ countries with CallHippo, the most trusted platform.

2. DialerHQ

 

DialerHQ is a cutting-edge international phone calling app that provides users with a seamless and intuitive experience. This VoIP app offers exceptional call quality without additional hardware or setup, making it easy to install on mobile devices and access whenever and wherever needed. Users can enjoy an affordable USA virtual number with numerous benefits. These include effortless integrations and improved collaboration across teams and departments. DialerHQ is also a cost-effective alternative to traditional international calling methods, saving users significantly on phone expenses. 

Features

• Multi-level IVR
• Voicemail transcription
• Unlimited calls within the US & Canada
• Power dialer
• Automatic call distribution

Pricing

• Free – $0
• Unlimited – $12
• Custom – Custom pricing

Pros and Cons

3. OpenPhone

 

OpenPhone, an Internet calling app, helps you manage your business calls effortlessly. With OpenPhone, you get a shareable toll-free Canadian and US phone number so your teammate can take calls when you’re not available. It offers free calls and texts in the US and Canada, whereas international calls are just for 2 cents/minute. 

Features

• Call recording 
• Auto attendant
• Call routing 
• Voicemail transcriptions 

Pricing 

• Standard: $13/user/month
• Premium: $20/user/month
• Enterprise: Contact sales 

Pros and Cons

4. RingCentral

 

RingCentral, an Internet calling app, equips you with all the features, information, and tools needed to run your business efficiently. It offers a toll-free/vanity/ local phone number with the option to edit, add, or remove extensions anytime. With RingCentral’s advanced administrative and analytics tools, gaining and managing insights is easy. 

Features

• Call delegation
• Call flip 
• Call park
• Live report

Pricing 

• Core: $20/user/month
• Advanced: $25/user/month
• Ultra: $35/user/month

Pros and Cons

5. Nextiva

 

Nextiva is an Internet calling app specially built for remote working teams. From calls to video meetings and messaging, Nextiva caters to it all with just one click. It allows you to switch between desktop and mobile seamlessly. Not to forget, Nextiva has some value-packed calling features worth every penny. 

Features

• Advanced voicemail
• Custom caller ID
• Screen sharing 
• Instant text messages 

Pricing

• Essential: $18.95/user/month
• Professional: $22.95/user/month
• Enterprise: $32.95/user/month

Pros and Cons

6. Ooma

Ooma is an Internet calling app that requires no expensive hardware or setup; a stable Internet connection and Internet-enabled mobile devices work well. It offers 50+ robust features to improve team productivity and help your customers and teams. This software is easy to adapt due to its intuitive user interface. 

Features

• Virtual receptionist
• Ring groups
• 3-way calling
• Call transfer

Pricing 

• Essentials: $19.95/user/month
• Pro: $24.95/user/month
• Pro Plus: $29.95/user/month

Pros and Cons

7. GoTo Connect

GoTo Connect is an Internet calling app that goes far beyond just mobile phone calls over an Internet connection; it provides you with phone and video meeting tools to support your team in the best possible way. This app is easily downloadable on a desktop/laptop or an Android/IOS-compatible smartphone or laptop. Phone extensions, company directories, or user settings, you name it, GoTo has it.  

Features

• Custom auto-attendants 
• Call waiting and call on hold
• Call forwarding and transfers
• Team messaging

Pricing 

• Basic: $27/user/month
• Standard: $32/user/month

Pros and Cons

8. Google Voice

 

Google Voice is an easy-to-use Internet calling app that allows your teams to stay in the loop and save time with its robust AI-based features. It can be customized according to your day-to-day workflow. This app also provides free calls in US and Canada if you’re a subscriber of Google Workspace; however, calls outside this area are charged. 

Features

• Google AI spam protection
• Call block
• Voicemail transcription
• Auto attendant

Pricing

• Starter: $10/user/month
• Standard: $20/user/month
• Premier: $30/user/month

Pros and Cons

9. WhatsApp

 

WhatsApp is one of the most popular free online calling apps widely used by millions worldwide to place free Internet phone calls (audio and video calls) and texts. It allows you to send ad-supported text messages. Not just that, with WhatsApp, you can send personalized updates, order confirmations, appointment reminders, and more using your existing phone number and cell phone.

Features

• Automated replies
• Free text messages templates
• Group calls (Internet calls) and chats
• Unlimited free phone calls and text

Pricing 

It is a free tool.

Pros and Cons

10. Skype

 

Skype is among the best free calling apps for free Internet phone calls. Skype offers it all in one app, from free calling (voice and video calls) with up to 100 users to the option to send messages. It offers 10 local phone number(s) that you can use for your business and establish a professional image. 

Features

Pricing 

• Subscriptions: Starting from $3.05/month
• Skype credit: Pay-as-you-go

Pros and Cons

11. Facebook Messenger

 

Facebook Messenger is one of the most efficient end-to-end free calling apps that supports free Internet phone calls, group video calls, video/voice messages, and photo/note sharing. With Messenger, your customers can interact with your business on their terms without wasting time waiting on hold or website windows.

Features

• Chat theme personalization 
• Separate business page inbox 
• Voice and video messages 
• Multimedia messages

Pricing

It is a free tool.

Pros and Cons

12. 8*8

8×8

 

8*8 is an exceptional Internet calling app that allows unlimited Internet calls to 10+ countries. Its advanced, high-utility features streamline your business’s communications and help you deliver an enhanced customer experience. Not just that, this app allows you to coach your agents, dive deep into critical insights, and maintain interaction consistency.

Features

• Call queues 
• Screen sharing
• Ring groups
• Conversation IQ 

Pricing 

• X2: $24/user/month
• X4: $44/user/month

Pros and Cons

13. MightyCall

 

MightyCall, an Internet calling app compatible with ios or Android phones, enables you to manage all your business’s voice communications with clients, partners, customers, and teams. It allows you to access your business phone system at your convenience on your mobile without compromising the quality of customer service. 

Features

• Business phone number
• Availability Status
• Business contact book 
• Call recording

Pricing 

Pros and Cons

14. Aircall

Aircall

 

Aircall, an Internet calling app, aims to bring all the calling features into the mobile device so you can take up business phone calls from anywhere without compromising efficiency. This app does everything from allowing you to take notes to tagging calls and recording important calls. It allows you to collaborate with teammates and customize the app experience based on your needs. 

Features

• Power dialer 
• Real-time coaching
• Live call monitoring
• Skill-based routing 

Pricing

• Essentials: $30/user/month
• Professional: $50/user/month
• Custom: Contact sales 

Pros and Cons

Wrapping Up 

Internet calling cuts your calling costs significantly and empowers you to streamline business conversations and deliver a better customer experience. It’s clear that Internet calling apps play a major role in a business’s success. But choosing from the plethora of internet calling apps and investing in one is a crucial and challenging decision. But not anymore; with our extensive yet well-curated buyer’s guide, making a wise choice is easy. Wait no more and invest in one today!

Frequently Asked Questions

Priya is a seasoned writer with expertise in the SaaS industry. With over five years of experience in the field, she deeply understands the requirement of this specific industry, its techniques, and tools. Her articles, whitepapers, and blog posts are known for their clarity, practicality, and actionable insights. Priya also possesses in-depth knowledge of SEO and content marketing, which enables her to develop effective strategies to increase website traffic and improve brand visibility.