RingCentral named a Gartner® Magic Quadrant™ Leader 8 years in a row | #customersupport #supporticket

I’m excited to announce that for the 8th consecutive year in a row, RingCentral has been named a Leader in Gartner’s Unified Communications as a Service (UCaaS) Worldwide Report for 2022.

The working world has gone through significant changes over the past several years. We’ve gone from working at home, to working remotely, to working from anywhere, to a graduated return to office, to finally where we are today: a hybrid work world we are all in the process of mastering.

It’s clear, when looking at this accomplishment, that through these eight years (and more), RingCentral has been consistent in addressing the challenges and changes in employee and customer experience. This is especially noteworthy in an industry as competitive and evolving as enterprise communications is today.

The publication of the Gartner^® Magic Quadrant™ for Unified Communications report comes at a critical time for organizations still developing and fine tuning their future of work vision. Unified Communications as a Service plays a central and significant role in how these companies look to not just enable, but to optimize new hybrid work environments.

Read the Gartner® Magic Quadrant™ for Unified Communications as a Service Worldwide Report

Gartner recognized RingCentral for the solution’s tight integration to its Contact Center solution, the company’s world-class telephony, and its differentiated, mobile-first experience.

Enterprise communications has been a central and essential component of digital transformation strategies. As a leader in this space, RingCentral will continue to innovate to address the changing needs of the market and the evolving needs of our current and future customers. For example, this year alone RingCentral has added multiple enhancements to its UCaaS offering which simplify communications, collaboration, and insights to inform business decisions, and enhance the customer experience. This includes the introductions this year of RingCentral WebinarTM, AI-based Meeting insights and summaries, Whiteboard, live transcription, next-gen analytics for lines of business, AI Agent Assist, and Integrated, Connected Experiences.

Originally published Nov 30, 2022