Need to cancel your internet, but not sure how to write a proper cancellation letter? Writing a letter to cancel your service doesn’t have to be complicated, although it’s easy to overthink.
Instead of trying to wing it solo, look at the tips, outline, and examples below. Tweak it based on your situation, and get the process started. Especially if you’re a little nervous about making sure you get it right, having an example to draw on can help tremendously.
Why Do I Need to Write a Letter?
When you activate internet services, you typically sign a service contract. When you sign a contract, you can’t simply cancel through the app like you can with many other services because you’re voiding a contract, which is a legal document.
Sending a letter canceling your services is common practice for these types of services. It breaks your contract, ending your service. Even if you entered the contract verbally, the agreement is just as legally binding and requires a formal cancellation.
Tips for Writing a Cancellation Letter
The key to writing an effective letter when canceling a contract is to remain firm yet polite. You want to cancel your service on good terms in case you choose to pursue services again in the future (it’s never a good idea to burn a bridge).
On the other hand, you need to use clear, concise language to ensure proper cancellation of your contract and no loose ends. You also don’t want any misunderstandings.
Here are a few tips to make the process smooth and effective:
- Examine your current service contract to understand what happens when you cancel. Are there fees? Any fine print you need to be aware of?
- Find a new service provider before canceling your current one, but wait to activate it until the cancellation goes through. This prevents a gap in service and overlapping payments.
- If you’ve decided to cancel your service due to poor performance, it may be a good idea to speak with your provider first. There may be a cost-effective solution rather than switching providers.
- If you send a physical letter (versus an email), send it via certified mail.
- Remember that this letter is a legal document, as you’re ending a contract. Don’t include anything that may come back to harm you later if your service provider decides to sue for breach of contract. Remain assertive and straightforward.
- Keep it simple. Don’t try to go into depth about why you’re canceling. Make it clear but not too wordy.
- If your contract contains a lot of fine print that you don’t understand or could result in expensive fees, it may be a good idea to consult a lawyer before sending it.
- Request a confirmation that the service has been canceled.
- If you have any outstanding fees or payments, either pay them before sending the letter or include the payment with your letter.
- Retain a copy of your letter, just in case you need to reference it in the future.
Writing a Cancellation Letter
As mentioned above, there is an art to writing a proper letter to end a contract, such as stopping your internet service. The goal is to stop receiving services (and the bills) without receiving any early termination fees or getting stuck with a lawsuit for breaching your contract.
Take a peek at the outline and example below, and use them as a guide to creating a letter that serves just that purpose.
Internet Cancellation Letter Outline
Here is a basic outline for crafting the perfect letter to cancel your internet. Remember, keeping it concise and using clear, straightforward language is what you’re aiming for here.
[Your Name]
[Your Address]
[Current Date]
[Name of Internet Company]
[Address of Internet Company]
Re: Cancellation of Account #[Your Account Number]
To whom it may concern:
[Explain that this letter is regarding the cancellation of your account in a couple of sentences]
[Fill in the supporting details; why you’re canceling]
[Request that they confirm the cancellation; also thank them for their time]
Sincerely,
[Your Signature]
[Your Printed Name]
Cancellation Email Example #1
Amanda Jones
123 McAdams St
Fargo, ND 65767
September 1st, 2022
Comcast
4563 Business Dr
Houston, TX 87021
Re: Cancellation of Account #877-45920
To whom it may concern:
This letter is to inform you that I am ceasing my contract for your services at the end of the current billing cycle. The date is September 1st, so this cancellation will occur when my cycle ends on September 15th.
I am canceling my service and ending my contract because I’m moving out of your service area soon. I have reviewed my contract and am following its cancellation guidelines. My account is in good standing, and I do not have any past due balances or fees.
Please confirm the cancellation of the account upon receipt of this letter. Thank you for your time.
Sincerely,
[Your Signature]
Amanda Jones
Cancellation Email Example #2
Amanda Jones
123 McAdams St
Fargo, ND 65767
May 4th, 2022
Comcast
4563 Business Dr
Houston, TX 87021
Re: Cancellation of Account #877-45920
To whom it may concern:
This letter is to inform you that I am ceasing my contract for your services upon receipt of this letter. The date is May 4th, and I’m sending this letter via certified mail, so I anticipate cancellation to take effect within one week.
I am canceling my service and discontinuing my contract because the quality of service is below expectations. I have attempted to resolve these quality issues with unsatisfactory results. I have reviewed my contract and am following its cancellation guidelines. My account is in good standing, although my contract does state that an early termination fee of $40 will be applied. I will pay that sum upon receipt of my final bill.
Please confirm the cancellation of the account upon receipt of this letter. Thank you for your time.
Sincerely,
[Your Signature]
Amanda Jones
Now you see, writing an internet cancellation letter doesn’t have to be a stressful experience. No more overthinking every sentence, writing and re-writing, and stressing because you’re unsure if you did it right.
Simply copy the outline above and draw some inspiration from the examples. Adjust a few things based on your situation, and you’re ready to cancel confidently.
