Healthcare IT spending will grow by 7.3% in 2022, as per a report published by Gartner [1]. It doesn’t come as a surprise that going digital is, in fact, helping general physicians save resources that they would have spent trying to manage patients at their healthcare facility.
Another benefit that healthcare providers get from using healthcare software solutions is they are able to serve more patients which, in turn, helps them generate more revenue. The otherwise complicated process of setting up appointments and billing is also made simpler by these tools.
This article highlights the best products across five healthcare software categories that have received more reviews from healthcare professionals than other types of roles. The products mentioned (alphabetically) under each category have the highest customer satisfaction and usability scores in their respective Frontrunners’ reports. (Read how we selected these categories and products.)
Best appointment scheduling tools for healthcare professionals
1. Appointfix: Sets recurring appointments with the patients
- Starting price: $9.99 per month
- Notable features: Automated scheduling, Calendar sync, Client database
The appointment scheduling software, Appointfix, helps you check your scheduled appointments or book new ones. It provides a clear view of all your appointments by letting you flip through your appointment calendar with the Day, Three Day, Week, Month, and Mini Month views.
This tool lets you make an appointment once and set recurring preferences for follow-ups with patients so that the appointment automatically shows up on your calendar on a repetitive basis. You can also add a second appointment in the same time slot by doing a Parallel booking.
This tool also acts as an appointment reminder app. It automatically sends text reminders to your clients when the appointment is booked, when the appointment is coming up, and feedback request messages.
Appointfix is a web-based tool with Android and iOS applications for mobile devices. It offers support via email and how-to articles.
Recurring appointments in Appointfix (Source)
2. HelmBot: Captures patient data at the time of booking
- Starting price: $95 per month
- Notable features: Appointment management, Automated scheduling, Client management
HelmBot is an appointment and business management software that allows customers to book groups and multiple appointments. The tool also notifies you if there’s a booking from a patient with special needs.
With this tool, you can see the patient history and past health data. It also helps you catch missing data such as phone numbers or email addresses when a booking is being made. Moreover, this tool automatically sends email and text notifications to customers to remind them about their reservations.
The tool prompts you to call ahead if a customer hasn’t confirmed their booking. You also get the option to enable pre-payment for bookings.
HelmBot is a web-based application. It offers support via chat and email.
Employee Scheduling in HelmBot (Source)
Best medical practice management tools for healthcare professionals
3. Jane: Includes photo charting option
- Starting price: $74 per user
- Notable features: Access management, Applicant tracking, Audit trail
Jane is a medical practice management software for health and wellness practitioners. It helps patients book their visits and allows you to schedule your daily tasks. It also helps you bill your patients and accept payments.
This tool’s telehealth system is HIPAA and PIPEDA compliant which makes data transfer, such as sharing of health reports and patient data, safer. You can offer different types of treatments that your clients can see and select from for their appointment. The tool automatically sends booking confirmation and reminder emails to patients so that they don’t miss their appointment.
With this healthcare application, practitioners can post documents, notes, and chart entries such as exercise instructions, reference information, and lab results to a patient’s account. It also has a photo charting option that you can use to track patients’ moles, rashes, etc., or record patients’ range of movement or response during neurological exams.
Jane is a web-based application. It offers support via chat, call, and email.
Patient card in Jane (Source)
4. TriMed Complete: Features built-in reporting system
- Starting price: $589 per month
- Notable features: Claims management, Compliance tracking, Customizable templates
TriMed Complete is a medical software suite that offers practice management features along with electronic medical records, a patient portal, and telemedicine functionalities. It helps in scheduling, claims management, document management, reporting, and patient recall.
It allows customers to schedule appointments based on time, visit type, visit length, and provider type. It gathers and stores data such as copays, deductibles, family deductibles, etc. to check patient eligibility in real-time. It also allows you to scan and upload documents such as insurance cards, drivers’ licenses, privacy forms, or patient registration forms into the system.
This tool also has a built-in reporting system that you can use to generate a wide variety of reports ranging from appointment reports to internal audit reports. You can also create a daily, weekly, or monthly schedule for the tool to automatically generate reports.
TriMed is a web-based tool with Android and iOS applications for mobile devices. It offers support via call and email.
Patient check-in feature in TriMed Complete (Source)
Best productivity tools for healthcare professionals
5. Grammarly Business: Analyzes word choice and tone of the content
- Starting price: $15 per month
- Notable features: Collaboration tools, Contextual guidance, Grammar check
Grammarly Business is a tool that helps produce high-quality written content by fixing spelling, grammar, and punctuation errors. It is powered by AI and helps make the content concise, engaging, and polite by recommending alternate words and sentences as per the identified tone of the content.
Grammarly Business is HIPAA compliant which makes it a suitable tool for medical professionals to use to optimize the content of medical reports they create. The tool helps speed up the writing process by predicting and displaying the words being typed which can be quickly inserted.
This tool analyzes your word choice, phrasing, punctuation, and even capitalization to check the tone of the content. Some of the tones that it can identify are worried, curious, surprised, formal, assertive, egocentric, sad, and excited.
Grammarly Business is a web-based tool with applications for Mac and Windows PCs as well as Android and iOS mobile devices. It offers support via chat, email, knowledge base, and FAQs.
Grammar suggestions in Grammarly Business (Source)
6. Jasper: Offers 50+ content templates
- Starting price: $29 per month
- Notable features: Automated text generation, Content management, Customizable templates
Jasper is an AI-based tool that assists in writing blogs, social media posts, website copy, health and wellness reports, and much more. This tool can be integrated with SurferSEO.com to find appropriate keywords for the content. It also scans your content using Copyscape to check for plagiarism.
This tool offers 50+ content templates that you can use for different use cases. Some of these templates are a paragraph generator, text summarizer, sentence expander, and product description. You can use this tool to write and translate content in 25+ languages including Dutch, Spanish, Russian, Japanese, and Slovak.
Jasper is a web-based application. It offers support via FAQs, knowledge base, and email.
Writing templates in Jasper (Source)
Best team communication tools for healthcare professionals
7. 7shifts: Comes with built-in log book for managers
- Starting price: $29.99 per month
- Notable features: Activity dashboard, Benchmarking, Employee recognition
7shifts is an employee scheduling software solution with team communication features. It offers a centralized team communication app that you can use for one-on-one chats and group chats.
This tool allows you to send one-way broadcast announcements to the entire team. With read receipts, you can ensure that everyone has received your message. You can even attach important documents such as policies and menu updates to your messages.
With this tool, you can empower your team to manage their own availability. They can trade shifts with each other or offer up their shifts to others. Moreover, your managers can record daily shift details in the in-built logbook that is automatically shared with other managers so that everybody is on the same page.
7shifts is a web-based tool with Android and iOS applications for mobile devices. It offers support via phone, chat, and email.
Team schedules in 7shifts (Source)
8. Connecteam: Helps run anonymous surveys and live polls
- Starting price: $39 per month
- Notable features: Activity dashboard, Assignment management, Automated scheduling
Connecteam is a workforce management solution that also functions as an employee communication application. Its functionalities allow you to keep your employees up to date and connected with one-on-one and group chats, surveys, polls, and company announcements.
This tool features a social-media-style feed that you can use to publish important company updates and see who all have viewed your updates. With anonymous surveys and live polls, you can capture employees’ thoughts and feedback, and evaluate training needs, performance drivers, and overall employee sentiment.
With Connecteam, you can instantly reach your employees through one-on-one secure chats. You can also create group chats and monitor and moderate all the information that is being shared in the groups. Managers also have the right to remove inappropriate content and manage user permissions.
Connecteam is a web-based tool with Android and iOS applications for mobile devices. It offers support via a knowledge base, chat, and email.
Employee timesheets in Connecteam (Source)
Best telemedicine tools for healthcare professionals
9. Curogram: Includes medical billing software features
- Starting price: Contact vendor
- Notable features: HIPAA compliant, Mobile access, Patient intake
Curogram is a texting and telehealth solution. It’s HIPAA compliant, meaning its security and encryption standards keep shared data (such as text messages or medical reports) safe.
This healthcare application allows the practitioners to see their patients via laptop, tablet, or mobile. Using this tool, you can send automated, customizable text and voicemail appointment confirmation and reminders to your patients. You also have the option to choose the time of the day for the tool to send these messages.
You can use this tool as medical billing software as well. You can send bills to your patients and allow them to make digital payments. Besides, this tool can also be used to send surveys and Yelp/Google rating requests.
Curogram is a web-based tool with Android and iOS applications for mobile devices. It offers support via chat and phone calls.
Appointment information in Curogram (Source)
10. Vectera: Allows integration with various tools
- Starting price: $27 per month
- Notable features: Calendar sync, Collaboration tools, Scheduling
The videohealth platform, Vectera, offers meeting rooms and collaboration features for you to meet with your patients online. It is GDPR and HIPAA compliant which means it encrypts all the patient data.
With this tool, you can let your patients book a consultation with you based on your availability. You can integrate it with G Suite, O365, Microsoft Exchange, or iCloud to avoid double-bookings. You can integrate it with Stripe for immediate payment on bookings.
The meeting rooms have annotation capabilities that you can use to take notes or draw on the whiteboard. You can either download this whiteboard as a PDF or leave it as it is in the meeting, ready for the next consultation with the same patient.
Vectera is a web-based tool with Android and iOS applications for mobile devices. It offers support via chat and email.
Patient files in Vectera (Source)
How to choose the right tools for healthcare professionals
Here are some points to keep in mind while you look for the best healthcare software solution:
- Select a tool that is HIPAA compliant: Health Insurance Portability and Accountability Act (HIPAA) compliance ensures the privacy and security of health information. Such tools have necessary privacy and security measures, such as secure messaging solutions, hosting services, and secure cloud storage services, that help keep patients’ data safe.
- Look for a tool with document management capabilities: Since dealing with patients also means dealing with several health reports such as health test results and X-ray scans, it’s better to go for tools that have document management features. Such features make storing and organizing documents simpler by allowing you to create various folders. They also let you control access, view, and edit rights of the documents.
- Check if the tool comes with a mobile app: Mobile apps come in handy when you or your team members are on the go. They let you stay connected and update business tasks in real-time. For example, with a mobile app in a telemedicine tool, you can connect with your patient in an emergency even during your commute.
Common questions to ask while selecting the right tools for healthcare professionals
Asking your vendor the following questions will ensure that you find the best healthcare software for the healthcare provider:
- What type of customer support is offered? Technical issues can come up anytime. It’s important to know in advance what support options are available to you. Chat, email, and phone support are the most common ways of support provided by most vendors. You should ask your vendor if they also provide priority support in case you have time-sensitive matters at hand.
- What core features are included in the pricing plans? Most software solutions have different pricing plans and offer more advanced and premium features as the prices go up. Ask your vendor which core feature is included in which plan to identify the best pricing plan for your needs.
- Does the tool integrate easily? Tools that are integration-friendly make data transfer and migration easier. It is especially important if your data is spread across various platforms. Ask your vendor if their solution supports integration. If yes, ensure that it can integrate with the tools that you currently use.
How did we choose these products? We didn’t—you did.
At Software Advice, we verify all our user reviews to recommend the most efficient tools for your business.
Our software recommendations reflect the views and experiences given by your peers. These recommendations are never bought or sold, nor based on the opinion of a single individual.
This article highlights four software categories that have received more reviews from healthcare professionals compared to reviewers from other job roles. The identified categories were mapped to Software Advice’s FrontRunners (FR) and two products from each category with the highest customer satisfaction and usability score were selected. Categories that did not have a Software Advice FR report were not shortlisted. (Click here for more details on FrontRunners). To be considered for this article, each product had to meet the following conditions:
- Products identified from Software Advice FrontRunners have at least 20 unique product reviews published on Software Advice within the past two years, with an average rating of 3.0 or higher as of July 1, 2022.
- Meet the market definition of the software category the products belong to.
Disclaimer: We conducted this analysis based on reviews and ratings data as of July 1, 2022. In order to present the most up-to-date information, the product cards show real-time ratings. Please note that this means the ratings value in the product card may not reflect the ratings value at the time of analysis.
Sources
- Forecast: Enterprise IT Spending for the Healthcare Provider Market, Worldwide, 2020-2026, 1Q22 Update, Gartner
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