IT services and Managed Service Providers use Remote Monitoring & Management (RMM) platforms to increase the value of their services, reduce costs, and run operations remotely.
This review will be uncovering the major aspects of ‘Atera,’ a premium remote monitoring management, reporting, and PSA software that offers advanced tracking solutions. It is a must-have tool to gain complete visibility of networks and provide first-class IT support to customers.
Atera was founded in 2014 and is headquartered in Israel. Since its inception, the software has gained immense popularity in the US and Europe, helping its clients gain a solid advantage over competitors.
The software is extremely useful for organizations as it provides cutting edge remote-monitoring tools. These tools help agents identify issues, perform root-cause analysis, and do patch management.
Atera helps providers switch from being reactive to proactive IT service providers by solving problems in advance. The tool gives you real-time alerts about potential problems so that you can solve them proactively. Plus, the software shows you real-time status on:
- Logged in users
- Network & IP Monitoring
- SNMP Monitoring
- Windows updates
- SQL Server
Atera includes pre-configured administrative and maintenance tasks that can be applied to servers and workstations, both per specific devices and for whole companies and groups.
Atera’s core capabilities include pre-configured maintenance and administrative tasks that can be easily applied to servers and workstations. These are applicable to specific devices, groups, and companies.
Atera also offers a complete platform for automating patch management.
From task management to service management to command prompt access, you get full maintenance capabilities at your fingertips.
24/7 support, academy training course, free-30 day trial, and no contractual liability are just a few things that make Atera a must-have for organizations.
Without further ado, let’s have a look at Atera’s offerings in depth.
This review will cover the following points:
1. Remote Monitoring and Management
Now that we have a fair idea of remote monitoring let us understand how Atera helps ease the process.
i. Patch Management
Atera’s patch management software lets you have complete control of all your patches from a central location. You can use it to its full potential for real-time monitoring and top-notch security.
a. Powerful IT Automation
Are you looking for a way to eliminate manual patches? Atera’s automation capabilities make it super easy!
You can use Atera’s robust IT automation tools to plan tasks for servers and workstations. Moreover, it can also handle essential driver updates, and you can configure your preferences with unique IT automation profiles per specific customer. Thus, empowering you to manage your service more efficiently.
b. Advanced Reporting
Now you can measure and track your customer’s networks, assets, health, and performance with beautiful, automated reports. Using Atera’s comprehensive reporting, you get regular updates and a birds-eye-view of your IT management.
c. Patch Search and Deploy
This feature will help you generate reports based on Microsoft KBs that search for patches. The search is based on customer type, knowledge base, agent type, or descriptions.
d. Patch Status Summary
Get access to all your status updates in a simple yet comprehensive manner. This will allow you to see the full display of your agents that are up to date and those that need patches.
e. Patch and Automation Feedback
Do you find it tough to get feedback on automation profiles and eventually miss out on them? With Atera, you can quickly get feedback on specific automation profiles and measure patches’ task success rate.
You can also use it to track the number of tasks running and protect your customers at all times.
2. Professional Service Automation
One of the key aspects of Atera is Professional Service Automation. It enables you to support your customers and run a successful MSP business efficiently.
PSA is a technology tool designed to help IT service professionals and MSPs manage their customers easily. Be it billing, helpdesk solutions, or accounting, Atera provides IT wizards all they need to streamline their business.
Moreover, Atera helps you organize all your customer information in one place. These include all relevant RMM and PSA information; contacts, SLA contracts, devices, and tickets.
i. Flexible Contracts and Billing
Using Atera, you can easily create the perfect contact and service level agreement. This will help you turn your prospects into customers and offer you the flexibility you need.
You can also choose to create flexible contracts, and different rates for off-hours work for 3rd party products and projects. Moreover, each customer can have multiple contracts based on the services being offered.
You also have the option to configure a variety of SLAs. These include first response time and resolution time agreements.
Moreover, it will prevent and eliminate SLA violations by providing the facility for prompt ticket resolution. Thus, helping both you and your customers get the best benefits.
What’s more?
By configuring the automatic time capture, you can put the tedious monthly billing process to rest. All you need to do is focus on customers while Atera manages all your billing needs in an easy and well-developed platform.
ii. Helpdesk and Ticketing
With Atera, your tickets are automatically synced between the client customer portal and the Atera UI. Thus, enabling instant communication. You can also choose to configure emails to respond to new and closed tickets.
a. Ticket Scheduling
Atera allows you to streamline and automate the ticketing process in just a few clicks. This will help you organize tickets to appear one at a time or at a later date. Moreover, scheduled tickets can be recurring and can also be used to manage technician schedules and manage future support tasks.
b. Customer Portal
Atera’s customer portal is fully synced with your ticketing system and ensures instantaneous communication between clients and technicians.
c. Knowledge Base
Clients can also benefit from essential resources like articles and tips and tricks present in the knowledge base. Thus, providing a solid user experience.
iii. Reporting and Analytics
Having a full view of your IT business helps you take the right actions. You can use these customized reports to measure customer profitability, track timesheets, and understand technical performance.
Below are just a few reports that you will get inside Atera’s all-in-one RMM and PSA.
a. Load Analysis Report
The load analysis report will help you identify bottlenecks and prevent productivity losses. You can see all the tickets that are being held or resolved. Moreover, you can also choose to see the ticket load by status and tickets by arrival time.
b. Top Load Report
The top-load reports help you gain complete clarity on ticket metrics. It enables you to measure total tickets, average ticket duration, and total time.
c. Technician Performance
This particular report will help you analyze and compare the performance levels of technicians. Using this feature is a must to turn your IT service into a well-oiled machine.
d. Customer Profitability
The customer profitability report will help you gauge which customers are helping your business and the potential liability ones.
e. Timesheet
The timesheet report will help you manage your time like a pro. It will also help you see the precise metrics on time allocated to your customer tickets, billing information, and time entries.
3. Remote Access
Atera allows you to access computers, desktops, applications, files, and servers. Interestingly, you can access it directly from an alert, device view, or ticket. You can also choose to transfer files in a secure environment.
Are you worried that remote access will hamper security? Well, all remote sessions with Atera are protected with TLS and 256- bit AES encryption. Moreover, user IDs and passwords are encrypted in-flight and at rest.
Work from Home
Atera’s “Work from Home” feature will allow end-users sitting at home to their office computers with a single click. This is an add-on feature that is available for only $5/mo per device.
You can use it to control all of the devices that can access the workstation within the Atera platform.
Moreover, this feature has a built-in 2FA mechanism. This ensures that users get a notification each time someone logs in with their credentials. Thus, providing you with a secure, high-performance remote device access capability.
4. Network Discovery Add on
Atera’s network discovery add-on feature will help you conduct instant network scans and discover new upsell opportunities from new devices, servers, and HDD upgrades. All this only for $29/mo.
i. Instant Scans
Atera helps you scan client networks to discover all end devices and SNMPs. You can use it to evaluate associated workload, onboard clients, and scale your business.
ii. Upsell Opportunities
Discover new devices added to the network, outdated OS, and disks for faster upsells.
5. Mobile App
Atera’s all-in-one mobile app will allow you to run your entire IT business with your mobile device. Use it to resolve alerts, contact clients, see system overviews, manage devices, and much more on the go!
i. Connect Remotely
Easily access your managed devices with the Atera app.
ii. Take Instant Action
Check alerts, deploy scripts, run patches, and so much more using Atera’s RMM tool built directly into your mobile app.
6. 3rd Party Integrations
Atera can be integrated with a bunch of popular software. The list of the software include-
i. Acronis Online Backup
With the rapid rise in cyber attacks, it is crucial to protect digital assets and data. Atera’s Acronis integration will give you access to secure file sharing, data loss protection, data recovery, and easy collaboration.
ii. Webroot Antivirus
Atera Webroot integration will provide you DNS protection for top-notch security. You only need to pay $ 1.20 for each product per endpoint.
iii. Bitdefender Antivirus
Bitdefender enables MSPs to prevent attacks through advanced machine learning techniques. It incorporates prevention and detection layers and behavioral technologies with data from over 500 million devices.
Get access to Bitdefender GravityZone Cloud MSP Security for $1.20 USD/mo.
iv. Quickbooks
Atera QuickBooks integration allows you to add taxes, create customized invoices, and track expenses and reports all in one place.
Atera Pricing Plans
Pro
$79- USD / mo
Per Technician
Billed annually or $89
Month-to-month
- Remote management
- Monitoring and alerts
- IT automation and scripting
- Patch management
- Splashtop remote access (up to two concurrent sessions)
- Helpdesk
- Ticket queues
- Contract and SLA management
- Time tracking
- Ticket and email automation
- Customer portal
- Billing
- Reports and analytics
- Branding (white label)
- 2 Factor Authentication (2FA)
- Support addresses (up to 5)
- API (400 RPM)
- Mobile App (IOS & Android)
- File Viewer
- Script Library
- 24/7 Support
Growth
$119 USD / mo.
Per Technician
Billed annually or $129
Month-to-month
- Remote management
- Monitoring and alerts
- IT automation and scripting
- Patch management
- Splashtop remote access (unlimited concurrent sessions)
- Helpdesk
- Ticket queues
- Contract and SLA management
- Time tracking
- Ticket and email automation
- Customer portal
- Billing
- Reports and analytics
- Branding (white label)
- 2 Factor Authentication (2FA)
- Support addresses (up to 10)
- API (600 RPM)
- Mobile App (IOS & Android)
- File Transfer (up to 15GB)
- Script Library
- 24/7 Support
- Mac agent
- Direct Quickbooks integration
- Chat (with your customers)
- >20MB patch & Scripting Installations
Power
$149 USD / mo.
Per Technician
Billed annually or $169
Month-to-month
- Remote management
- Monitoring and alerts
- IT automation and scripting
- Patch management
- Splashtop remote access (unlimited concurrent sessions)
- Helpdesk
- Ticket queues
- Contract and SLA management
- Time tracking
- Ticket and email automation
- Customer portal
- Billing
- Reports and analytics
- Branding (white label)
- 2 Factor Authentication (2FA)
- Support addresses (unlimited)
- API (700 RPM)
- Mobile App (IOS & Android)
- File Transfer (up to 50GB)
- Script Library
- 24/7 Support
- Mac agent
- Direct Quickbooks integration
- Chat (with your customers)
- >20MB patch & Scripting Installations
- Database snapshots
- Geo-redundant database
The Final Verdict
Atera is a powerhouse of useful features and is an ideal PSA (professional service automation) and remote monitoring tool. This software boosts mobility and aids in seamless collaboration. Moreover, Atera offers 24/7 support and an academy training course for smooth onboarding.
Additionally, it has a simple and user-friendly interface that helps you find what you are looking for in no time. Atera addresses modern firms’ three main issues: managing agents, professional service automation, and billing-related matters.
Keeping in mind the plethora of features it offers, the pricing is affordable and can be easily purchased by small and medium, and large enterprises. It provides a 30-day trial and offers per-technician pricing plans, saving you a great deal of money.
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