As 2020 (finally!) comes to a close, it’s a good time to reflect on the unique challenges faced by individuals and businesses since March, and to understand exactly how those challenges were overcome.
As the saying goes, past behavior is the best indicator of future success. If we can analyze what factors helped small businesses survive this turbulent year, then it stands to reason businesses will be better prepared for any major market disruptions in the future.
And it’s an understatement to say the one thing that made a huge difference between survival and closure for a lot of small businesses was the right software.
How software saved businesses in 2020
We all remember the sudden and drastic changes implemented at the beginning of the year due to COVID-19—including social distance mandates, mask requirements, indoor capacity limits, and stay-at-home orders, just to name a few.
But even with all these important safety measures, the fact remained that people still needed to live their lives. The question then became how to go about those daily tasks like working and shopping while minimizing risk of infection.
Answer: Technology.
As the preferences of consumers changed according to risk tolerance, so too did the way businesses interacted with their customers. For most small businesses, that meant taking huge steps in their digital transformation journey.
The medical community saw a telemedicine revolution in the first months of the pandemic. Video conferencing platforms were suddenly adapted to accommodate patient privacy requirements in order to make them more accessible to doctors and patients. Even legal regulations were adjusted to make it easier for these telemedicine systems to be deployed overnight.
The Software Advice website saw a 3,000% increase in organic traffic to our telemedicine directory between April and October of this year compared to last year—and patient preference is still driving continued telemedicine use for a lot of practices.
And hundreds of employers faced the very sudden need to manage a remote workforce without infrastructure in place to support that transition. In fact, traffic to our directory for online meeting software increased by more than 470% in March over February of this year. When sharing a conference room became too dangerous, companies had to turn to collaboration tools like video conferencing and project management.
For a lot of employees, working from home is actually preferable, with better work-life balance and job satisfaction, so many companies may find themselves continuing to utilize these remote work tools even after the pandemic has passed.
With all of these new challenges and software solutions in mind, and considering the huge variety and number of software providers out there, we thought it would be helpful to create a shortlist of software companies that users and reviewers found the most valuable this year.
How we chose these companies
Our methodology for creating this shortlist started with identifying which markets to focus on. We believed looking at market clusters would prove more valuable to buyers than a market-agnostic approach would have been, so with that in mind we looked at the markets with the highest demand from the buyers we talk to.
Our software advisors field the most calls related to two markets:
With the market focus identified, we then moved on to our FrontRunners data to help compile our shortlists.
We started by creating a master list of all the products that appeared in all of our FrontRunners within the medical and HR categories this year. Next, we highlighted the software companies with products in multiple FrontRunners reports, and finally we narrowed that list down to the companies with products in at least 3 medical FrontRunners reports and at least 4 HR FrontRunners reports in 2020.
Top medical software providers
The companies are listed in order of how many FrontRunner reports their products appeared in this year, and then alphabetically.
Though each company on our list has multiple product offerings, we’ve pulled reviews information from the top product for each to shed some light on how users feel about these software platforms.
Here are the top medical software providers according to 2020 FrontRunners.
Kareo is a web-based EHR, medical billing, and practice management platform serving physicians in practices of all sizes; helping with everything from patient scheduling to the collection process.
Types of medical software: Electronic Health Records (EHR), Telehealth, Medical Billing, Patient Engagement
Number of appearances in 2020 FrontRunner reports: 4
NextGen offers a variety of medical software systems for ambulatory practices of all sizes and enables users to meet all regulatory requirements, including the Merit-based Incentive Payment System and population health.
Types of medical software: Electronic Health Records (EHR), Practice Management, Revenue Cycle Management, Patient Management, Population Health, Telehealth
Number of appearances in 2020 FrontRunner reports: 4
Remedly is a cloud-based medical software platform designed specifically for plastic and cosmetic surgeons and medical spas.
Types of medical software: Medical Billing, Practice Management, Electronic Health Records (EHR), Patient Portal, Revenue Cycle Management
Number of appearances in 2020 FrontRunner reports: 4
AdvancedMD is an integrated medical software suite that supports practice management, medical billing, EHR, telemedicine, patient engagement, practice analytics and reporting, and physician performance benchmarking.
Types of medical software: Practice Management, Medical Billing, Medical Scheduling, Patient Portal, Telemedicine, Electronic Health Records (EHR)
Number of appearances in 2020 FrontRunner reports: 3
CareCloud is an integrated EHR system offering all the benefits of EMR, practice management, and medical billing software rolled into one, allowing users to streamline processes and maintain better control.
Types of medical software: Revenue Cycle Management, Electronic Health Records (EHR), Telehealth, Practice Management, Advanced Billing Rules
Number of appearances in 2020 FrontRunner reports: 3
ChartLogic’s ambulatory EHR suite caters to a wide variety of specialties and includes features for EMR, practice management, revenue cycle management, e-prescribing, and patient portal
Types of medical software: Electronic Health Records (EHR), Practice Management, Patient Portal, Revenue Cycle Management
Number of appearances in 2020 FrontRunner reports: 3
DrChrono offers an EHR and medical billing platform that is compatible with iPad and iPhone devices to help healthcare providers better manage a number of processes, from patient intake to e-prescribing and revenue cycle management.
Types of medical software: Electronic Health Records (EHR), Practice Management, Revenue Cycle Management, Medical Billing, Telehealth
Number of appearances in 2020 FrontRunner reports: 3
Epic Systems medical software products meet various requirements for multiple Meaningful Use Stages to help larger hospitals and healthcare systems remain compliant and better serve patients.
Types of medical software: Telehealth, Revenue Cycle Management, Managed Care, Population Health
Number of appearances in 2020 FrontRunner reports: 3
InSync offers ONC-ATCB and CCHIT certified EMR and practice management software systems to help practices of all sizes and specialties provide better care.
Types of medical software: Telemedicine, Electronic Health Records (EHR), Practice Management, Revenue Cycle Management, Medical Transcription
Number of appearances in 2020 FrontRunner reports: 3
Kaaspro’s 75health is a cloud-based EHR system geared towards small and midsize medical practices that helps users more easily manage patient information and digital records
Types of medical software: Electronic Health records (EHR), Personal Health Records, E-prescribing, E-lab orders, Telemedicine
Number of appearances in 2020 FrontRunner reports: 3
MedicalMine Inc. created their ChARM medical software products to serve as a cloud-based EHR, practice management, and medical billing solution for healthcare organizations of all sizes and specialties.
Types of medical software: Integrated Telehealth, Clinic Management, Patient Kiosk, ePRO (electronic patient reported outcomes), Online Scheduling
Number of appearances in 2020 FrontRunner reports: 3
Practice EHR is a customizable medical software platform designed to meet the needs of small to mid-sized medical practices of any specialty.
Types of medical software: Electronic Health Records (EHR), Practice Management, Revenue Cycle Management, Medical Billing
Number of appearances in 2020 FrontRunner reports: 3
Top HR software providers
Once again, we’ve listed the software providers according to the number of appearances their products had in FrontRunners reports this year and then alphabetically.
As with the companies on our medical list, we’ve pulled reviews information from the top products for each software company on our HR list to provide an overview of what users appreciate about each provider.
Here are the top HR software providers according to 2020 FrontRunners.
Paycom offers cloud-based payroll management solutions to help employers automate processes as well as store and maintain employee data. Client specialists are always available to users to assist with any issues, so customers always have access to support.
Types of HR software: Payroll, Workforce Management, HR, Onboarding, Talent Management, Time Clock
Number of appearances in 2020 FrontRunner reports: 6
Ceridian’s Dayforce HR software solution is a cloud-based system with modules supporting important processes like payroll, benefits, workforce management, talent management, document management, and analytics.
Types of HR software: Payroll, Workforce Management, Onboarding, Talent Management, Recruiting
Number of appearances in 2020 FrontRunner reports: 5
Cezanne HR is a cloud-based HR platform for mid-sized businesses that features integrated modules to support absence, performance, timesheets, recruiting, onboarding, and goal tracking.
Types of HR software: HR, Performance Appraisal, Onboarding, Talent Management, Recruiting
Number of appearances in 2020 FrontRunner reports: 5
Kronos offers a number of HR and workforce management suites to cater to different business sizes and needs, with support for important functions like payroll, time and attendance, absence management, scheduling, and more.
Types of HR software: Payroll, Workforce Management, Onboarding, Talent Management, Employee Engagement
Number of appearances in 2020 FrontRunner reports: 5
Paylocity is a cloud-based human capital management system that helps users better manage HR and payroll processes, from payroll processing and benefits administration to talent management and data insights.
Types of HR software: Payroll, Workforce Management, Onboarding, Talent Management, Employee Engagement
Number of appearances in 2020 FrontRunner reports: 5
ADP is a robust HR software provider catering to businesses of all sizes and supporting a large number of processes, including payroll, employee benefits administration, HR policy and compliance, time tracking, employee scheduling, workplace safety, and more.
Types of HR software: Payroll, Performance Appraisal, Talent Management, Human Capital Management, Time and Attendance, Leave Management
Number of appearances in 2020 FrontRunner reports: 4
ClearCompany offers HR software solutions to help businesses of any size manage recruiting, new employee onboarding, performance management, and other functions.
Types of HR software: Video Interviewing, Performance Appraisal, Onboarding, Talent Management, Applicant Tracking, Workforce Planning
Number of appearances in 2020 FrontRunner reports: 4
HR Cloud is a cloud-based human resource management platform catering to businesses of all industries, from leisure and tourism to healthcare and retail.
Types of HR software: HR, Performance Appraisal, Applicant Tracking, Employee Engagement, Time-off Management, Onboarding
Number of appearances in 2020 FrontRunner reports: 4
Impraise is a cloud-based feedback management system designed to help businesses manage employee performance through goal management, real-time feedback, and performance reviews.
Types of HR software: Performance Appraisal, Employee Engagement, OKR, 360 Degree Feedback, Performance Management
Number of appearances in 2020 FrontRunner reports: 4
Instructure’s Bridge software is an employee development platform that offers a variety of features for both employees and managers, including peer-to-peer practice, live in-person training, external learning modules, online courses, mentorship programs, goal tracking, and peer assessment.
Types of HR software: LMS, Performance Appraisal, Talent Management, Employee Engagement
Number of appearances in 2020 FrontRunner reports: 4
Lattice offers cloud-based performance management tools to help HR professionals across a variety of industries and businesses of all sizes better manage core HR processes such as performance review and goal management.
Types of HR software: Performance Appraisal, Employee Engagement, OKR, 360 Degree Feedback, Performance Management
Number of appearances in 2020 FrontRunner reports: 4
Ultimate Software’s UKG Pro system is a powerful global human capital management platform that supports large-scale workforces with payroll, talent, service delivery, surveys, and many more modules.
Types of HR software: Employee Scheduling, Performance Appraisal, Talent Management, Employee Engagement, Payroll, Onboarding, Recruiting, Compensation Management
Number of appearances in 2020 FrontRunner reports: 4
Learn more about FrontRunners
Software Advice’s FrontRunners data served as the foundation for this report. In order to rank products in our FrontRunners reports, we compile and analyze recent, published user reviews to score products. The data we collect for these reports falls within a defined time frame and is not updated after publication, so FrontRunners reports should be considered a snapshot of reviews data.
To learn more about FrontRunners methodology, you can find our current version and explanations for inclusion criteria and scoring here.
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