5 reasons your business needs RingCentral Managed Services™ | #customersupport #supporticket

With the growing number of strategic priorities in IT’s ever expanding mandate, maintaining table stakes infrastructure can feel overwhelming. Moreover, your customer experiences hinge on having reliable communication tools in place, which can be all the difference in beating your competition.

In this blog, we’ll delve into how RingCentral Managed Services helps you prioritize your strategic initiatives while delivering unparalleled employee and customer experiences – the key to outpacing your competition. We can help you revolutionize your employee workspace and contact center operations, surpass customer expectations, and secure your position as an industry leader.

Here are 5 reasons why your business could benefit from RingCentral Managed Services:

1. Expert-level support and maintenance

With RingCentral Managed Services™ you’ll have access to a team of UCaaS and CCaaS experts who help you navigate the complexity of cloud communications technologies and ensure that your business communications systems are always up and running. Have peace of mind with our VIP support experience, including real-time helpdesk for Tier 1-4, response time guarantees, and 24/7 monitoring. Keep your business running while we address any user experience, customer onboarding, or uptime issues that may arise with our tools.

2. Proactive monitoring and issue resolution

We offer proactive monitoring of the communication infrastructure to identify and address any potential issues before they escalate. This is especially ideal for businesses that have no dedicated IT resources for UCaaS solutions, organizations going through change management, rapid growth, globalization, M&As, or large complex operations and tech stacks. 

3. Cost savings

By outsourcing your communication needs to RingCentral MVP and Contact Center professional services, you’ll save money on hiring and training in-house staff, as well as avoid costly downtime and on-premise system errors. We also offer Advanced Support packages which enable an even more cost-effective approach to enjoy some of the benefits of managed services through a partnership between RingCentral and your business to ensure business continuity. Overall our customers saw telecom costs decrease by 23% and IT spend decrease by 16% when they migrated from on-prem to cloud.

Goodbye, complexity. Hello, cloud. Learn about RingCentral Professional Services

4. Scalability

As your business grows, your communication needs will likely change as well. RingCentral Managed Services™ can help you scale up or down as needed with customizable, and cost-effective communications solutions and collaboration tools to fit your evolving needs. Managed Services is especially beneficial to large businesses that have multi-locations, custom integration needs, remote and hybrid workers, or no dedicated IT resources for CCaaS or UCaaS systems. We offer health checks and optimization services post-deployment to make sure things are running like clockwork —including team messaging, video conferencing, CRM and other app integrations to intelligent routing, business SMS, VoIP calling, and more. 

5. Improved productivity and customer experience

Our experts can create customized workflows for your apps through our API and integrations ecosystem. Integrate and automate API-based adjunct, ISV, or custom mobile apps to expand your communications capabilities.This can lead to increased end-user productivity, optimized workflows, improved customer experience, and, ultimately, better business outcomes. Specifically for contact center solutions, we empower businesses to get their contact center suite customized for their agent and customer satisfaction (CSAT) needs specifically. Our customers have found time to implement is 3 months, time to payback of 9 months, 43% faster workflow and integrations deployments.

High-touch offerings
Learn about our Advanced Contact Center Support packages.

We have the most experienced team of Managed Service experts in UCaaS and CCaaS experts in the industry. Overall, RingCentral Managed Services offer businesses peace of mind, expert support, scalability, security, and cost savings, making them an attractive option for organizations looking to optimize their communication infrastructure.

Originally published Jun 20, 2023